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PVComplete

Customer Support Representative

Join PVComplete in Porto as a Customer Support Representative. Manage inquiries and complaints across channels while learning about solar energy software. Enjoy flexible hours and a new computer in a passionate solar-focused company.
PVComplete
PVComplete
Porto, Portugal Flexible Full time UTC+00:00

PVComplete

Company Overview

PVComplete

Berkeley, CA, United States

2015

Approximately 20 employees (source: linkedin.com). Revenue estimated at less than $5 million (source: pvcomplete.com).

What They Do

PVComplete specializes in solar photovoltaic (PV) design and engineering software, aiming to simplify the design process for solar projects. The company offers a comprehensive suite of tools that automate and optimize design, engineering, and permitting processes, which are critical in reducing the soft costs associated with solar projects. Their software is tailored to address the needs of various market segments, including residential, commercial, and utility-scale solar installations, making it accessible to a wide range of users from local installers to large engineering firms (source: pvcomplete.com). PVComplete's mission is to provide easy-to-use software that enhances the efficiency and accuracy of solar project design, ultimately contributing to the growth of renewable energy adoption globally (source: pvcomplete.com).

Projects & Track Record

PVComplete's impact is reflected in the impressive volume of projects designed using its platform, with over 500,000 solar projects completed since its inception in 2015. Users of the platform design approximately 190 MW of solar projects each month, showcasing the extensive reach and effectiveness of PVComplete's tools in the solar industry (source: pvcomplete.com). The platform serves as a foundation for a diverse range of projects, from small residential installations to large utility-scale solar farms, demonstrating its versatility and capability to meet various design needs (source: pvcomplete.com). Notably, PVComplete has established partnerships with key industry players, such as GreenLancer, which utilizes PVCAD for automating permit sets, further validating the software's effectiveness in real-world applications (source: pvcomplete.com).

Recent Developments

In a significant development, PVComplete was acquired by Enact Solar on January 13, 2026, marking a pivotal moment in the company's history. This acquisition integrates PVComplete's design and engineering capabilities with Enact's AI-enabled asset management platform, creating a comprehensive solution that spans the entire solar project lifecycle from conception to ongoing management (source: pvcomplete.com). The merger is expected to enhance the capabilities of both companies, allowing for predictive analytics and improved project maintenance through real-time performance data feedback (source: pvcomplete.com). Additionally, leadership changes have occurred, with Shane Lebow stepping in as CEO of PVComplete, indicating a new direction and focus for the company under Enact's ownership (source: pvcomplete.com).

Working There

PVComplete offers a range of roles primarily focused on software engineering, electrical engineering, and CAD support, reflecting the technical nature of its products. The company values expertise in mathematics and computer science, with a team that includes senior software engineers and data scientists (source: pvcomplete.com). The work environment is described as collaborative and supportive, with a strong emphasis on training and customer success, which is integral to the company's culture (source: pvcomplete.com). With offices in both Oakland, California, and Porto, Portugal, PVComplete provides opportunities for employees to engage in international projects and support a diverse customer base across multiple time zones (source: pvcomplete.com).


Last updated on Feb 23, 2026 | Report an issue

Job Description

We are hiring a Customer Service Representative to manage customer questions and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to have a positive attitude, be able to remain calm when customers are frustrated, and have experience working with computers. In this position you will learn about solar energy and software for design.

PVComplete is a solar software and engineering company with office in Portugal and California. PVComplete builds a design and engineering software used by solar companies big and small. At PVComplete we are passionate about solar energy and seek candidates who share our goals to change the way the world's energy is produced.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries through email, web conference, chat.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues on the sales and software teams as necessary.
  • Providing feedback on the efficiency of the customer service process.

Qualifications

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and social media.
  • Experience working with customer support.
  • Fluent in English.
  • High school diploma, general education degree or equivalent.
  • Passionate about solutions to climate change

Benefits

  • Competitive Salary
  • Flexible working hours
  • New computer

If you are interested in joining us, please send a cover letter and resume to [email protected].

Apply now

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About the role

March 21, 2026

Full time

Company

March 21, 2026

Flexible

Solar Energy

PVComplete

pvcomplete.com

  •  Porto, Portugal

Experience working with customer support

UTC+00:00