Scheduler

Job Description

As our Scheduler, you'll be the go-to person for coordinating appointments, managing technician schedules, and communicating with customers. This role is critical to keeping our projects on track and ensuring a positive experience for every homeowner we serve. The ideal candidate is organized, proactive, and thrives in a fast-paced environment.

Key Responsibilities

• Schedule and coordinate site visits, installations, inspections, and service calls
• Manage technician calendars to ensure efficient routing and workload balance
• Communicate daily with customers regarding appointment times, updates, or reschedules
• Collaborate with internal teams to ensure all scheduling requirements are met
• Update project timelines and status reports in scheduling systems
• Anticipate and resolve conflicts or delays in scheduling
• Maintain accurate documentation of all appointments and interactions
• Deliver top-notch customer service via phone, email, and in-person communication

Qualifications/Requirements

• A hard worker with a positive attitude and strong work ethic
• Exceptional attention to detail and organizational skills
• Excellent customer service and communication abilities
• Ability to multitask and manage changing priorities in a fast-moving environment
• Comfortable using scheduling tools, spreadsheets, and office software
• High school diploma or equivalent
• Minimum 1 year of experience in scheduling, dispatching, or administrative coordination
• Previous experience in solar, construction, or field service industry a plus