Remote Operations Center Manager

Job Description

Silicon Ranch is seeking a Remote Operations Center (ROC) Manager to support and lead the transformation of our operations center into a 24/7, GOP2-aligned control center.

The ROC is currently evolving from a hybrid monitoring and dispatch model into a fully staffed, around-the-clock operations center capable of supporting both community solar and NERC-aligned utility-scale operations.

This role may be hired during or shortly after this transition, and will play a critical role in stabilizing, scaling, and operationalizing the new model.

Main Responsibilities

ROC Transition & 24/7 Operations

• Support the transition from a hybrid operations model to a fully staffed 24/7 Remote Operations Center
• Establish and refine shift structures, roles, escalation protocols, and operating rhythms
• Ensure continuity, stability, and performance during and after the transition

Operations & Monitoring

• Lead real-time monitoring and operational support of solar assets across the fleet
• Oversee alarm management, issue triage, and dispatch to field teams
• Ensure timely response, communication, and resolution of plant issues

Systems & Process Implementation

• Partner with internal teams and external consultants to implement:
  • Standard Operating Procedures (SOPs)
  • Event management and logging protocols
  • Cybersecurity and access control processes
  • Operator workflows and audit trails
  • Own and enhance CMMS and monitoring systems to support scalable operations

NERC Readiness & Compliance (Utility-Scale Future State)

• Support the buildout of processes aligned with NERC standards (CIP, TOP, COM, EOP etc)
• Help operationalize compliance frameworks developed by the consulting partner
• Contribute to audit readiness, documentation, and training programs
• Prepare the ROC for future utility-scale control center responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of ROC operators
• Build capabilities aligned with both current community solar needs and future NERC requirements
• Support development of training programs, including operator qualification pathways

Cross-Functional Collaboration

• Work closely with Performance Engineering, Asset Management, O&M, and Compliance teams
• Ensure seamless coordination for issue identification, dispatch, and resolution

Contractor & Vendor Oversight

• Oversee third-party monitoring providers to ensure SLA adherence
• Ensure no plant events or alarms are missed and all issues are properly escalated and tracked

Qualifications

Required Qualifications

• Bachelor's degree in Engineering or related field
• 5+ years of experience in renewable energy, utilities, or power operations
• 3+ years managing a monitoring, dispatch, or operations center
• Experience working in dynamic or transitioning operational environments
• Strong knowledge of SCADA systems and monitoring platforms

Preferred Qualifications

• Experience standing up or scaling a 24/7 operations or control center
• Familiarity with CMMS platforms (Maximo, SAP, Infor, etc.)
• Exposure to utility-scale operations or ISO/RTO environments (e.g., PJM, ERCOT)
• Working knowledge of NERC standards and compliance frameworks
• Experience working alongside external consultants or in structured transformation programs

Our interview process

A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process.

1. Introductory Interview with our recruiter
2. Hiring Manager Interview to dive into technical skills and behavioral questions
3. Panel Interview to assess cross-functional skills and dive deeper into technical skills
4. Executive Interview to answer high-level questions about SRC and the team