Seasonal Customer Programs Support Associate
EnergyHub
Company Overview
EnergyHub, an independent subsidiary of Alarm.com
Brooklyn, New York, United States
2007
Approximately 200 employees (source: rocketreach.co). Revenue of $19.1 million in FY 2024 (source: rocketreach.co).
What They Do
EnergyHub specializes in software technology focused on energy management, evolving from its initial development of demand response and energy efficiency solutions to enabling virtual power plants. This is achieved by integrating consumer devices such as smart thermostats, electric vehicles, EV chargers, energy storage systems, solar inverters, and water heaters with utility grids. This integration enhances reliability and supports higher penetration of renewable energy sources like solar and wind (source: rocketreach.co). The company’s primary products include a platform that aggregates Internet of Things devices into virtual power plants, allowing real-time energy use control and peak load management, which benefits over one million consumers (source: rocketreach.co). EnergyHub's services also encompass energy management systems that connect homeowners with utilities, facilitating actionable consumption reductions and grid optimization (source: cbinsights.com). The company primarily targets utilities across the United States, having grown its clientele to about 80 utilities since its inception, serving regions including Arizona, California, Oregon, the Midwest, Florida, and New England (source: cbinsights.com). Competitors include AutoGrid, BuildingIQ, and Enel X, with EnergyHub differentiating itself through its integration capabilities and a focus on patent activity in demand response (source: rocketreach.co).
Projects & Track Record
While specific completed projects are not detailed by name or capacity, EnergyHub supports large-scale utility programs, particularly those managed for utilities in the Phoenix area, which are among the largest in its portfolio (source: cbinsights.com). The company has established partnerships with approximately 80 U.S. utilities, collaborating with Alarm.com for connected home solutions (source: cbinsights.com). Its geographic presence is primarily U.S.-based, concentrated in states like Arizona, California, Oregon, Florida, and New England, with no noted international expansion (source: cbinsights.com).
Recent Developments
In the last two years, EnergyHub was highlighted in a CB Insights research brief on October 13, 2023, which emphasized its management of large utility programs, particularly in the Phoenix area (source: cbinsights.com). However, there have been no major announcements, contracts won, acquisitions, mergers, or funding rounds reported since its acquisition by Alarm.com in 2013, which totaled between $17.7 million and $33.1 million across earlier funding rounds (source: cbinsights.com). Additionally, no awards, certifications, or milestones from 2024-2025 have been documented in the available sources.
Working There
EnergyHub offers a variety of roles primarily in software development, energy management, and demand response, with support functions also available. The leadership team includes Co-Founder and Managing Director László Koncz, and the company operates under various NAICS and SIC codes related to professional services (source: rocketreach.co). Hiring occurs at the Brooklyn headquarters, where the company emphasizes partnerships with leading Internet of Things firms and scalability with utilities, although specific employee reviews or internal culture descriptions are limited (source: rocketreach.co). No specific benefits have been documented in the available data.
Last updated on Feb 23, 2026 | Report an issue
EnergyHub is looking for a Customer Programs Support Associate to ensure the success of our utility and consumer programs. We are supporting dozens of electric utility programs and we're growing quickly! The Associate will be a key contributor during EnergyHub's busiest times of the year when our platform is deployed by dozens of utilities to help maintain much of North America's grid reliability. The Associate will have a unique opportunity to work closely with dozens of Grid Edge experts on a daily basis.
Main Responsibilities
- Provide email support for our program applicants and participants
- Provide a 2nd and 3rd line of support to utility program staff and partner company customer support teams
- Manage a trouble ticket queue to track issues from initial report to resolution
- Work with other internal teams to identify systemic issues and recommend improvements to products and processes
- Provide weekly and monthly reporting on all program support activity as needed
- Other duties as assigned
Key Skills & Experience
- Experience in a customer support and/or process management role
- Excellent attention to detail
- Proven track record of managing multiple tasks simultaneously
- An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
- Fantastic written and verbal communication skills
- Experience with MS Office, especially Excel
- Experience reporting software bugs and support ticket management is a big plus
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
- Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
- Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
- Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
Apply now
Job expired?Please let EnergyHub know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Apply now
Job expired?Please let EnergyHub know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at EnergyHub on LinkedIn to leverage your network in applying for this position.
Get job alerts
Get alerts for Demand Response jobs in Brooklyn, New York, United States
Join Talent Pool
Let top clean energy employers find you
About the role
May 7, 2026
Full time
Company
- Brooklyn, New York, United States
Experience in customer support and/or process management role
UTC-04:00
