GM Customer Strategy, Commercial and Growth

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.

About the role

The GM Customer Strategy, Commercial & Growth is a key leadership role accountable for the organisation's customer strategy and achievement of its growth targets. The incumbent will be responsible for the development of a compelling customer value proposition including product roadmap, pricing strategy and brand position, overseeing the successful execution of the component parts across the business. Acting as a strong customer advocate; the GM Customer Strategy, Commercial & Growth will lead the delivery of customer growth / sales targets and outcomes across all customer segments, products and services, working in close collaboration with the rest of the Momentum Leadership Team to enable the achievement of these targets.

This is a 6-month Fixed Term Contract and is a strategic leadership position that will require strong people leadership, relationship management and influencing skills, and an ability to set and deliver a compelling aspirational vision for customer strategy at Momentum.

• Leading a large cohort of People and the organisation including creating and developing a high performance and engaged team aligned with our strategic direction and goals
• Customer Strategy: Ownership of the development of Momentum's customer strategy including customer segmentation and prioritisation, portfolio and margin analysis, overarching product and pricing strategy and guidance on the composition of growth targets and goals to balance sustainable growth with positive long term commercial and customer outcomes.
• Price Variation: Take accountability for the review of the recent price variation event, implement business improvements and embed project management responsibility and methodology into the team for future events.
• Consumer Solutions: Delivery of compelling, commercially sound and well managed products and solutions for mass market customers / consumers.
• Business Solutions: Delivery of compelling, commercially sound and well managed products and solutions for Commercial and Industrial (C&I) business customers. This includes orchestration solutions such as the Virtual Power Plant, Virtual Solar Sharing, Voluntary Demand Response and the Reliability and Emergency Reserve Trader RERT program.
• Business Growth: Responsible for C&I sales and retention activity to deliver the business growth targets across all business solutions including orchestration products and electricity supply contracts.
• Marketing: own and manage the organisation's brand identity and position, marketing campaigns, performance management, prospect and lead generation, creative design, digital capabilities and strategic management of third party channels and partnerships.
• Customer Engagement: Accountability for all customer communications (excluding individual customer live chats and contact centre interactions) and engagement strategies.

About you and your experience

• 10+ years' experience managing commercial, products, pricing, customer experience and operations, brand strategy and positioning and/or sales functions
• Demonstrated experience understanding of retail pricing and regulation across all segments both regulated and unregulated in the Australian NEM regions
• Demonstrated experience as a senior leader with strong commercial acumen
• Strong understanding of the retail energy market including influences, strategic drivers, state of the market and trends
• Strong commercial acumen and strategic thinking. Ability to balance competing needs and business priorities effectively in a complex and rapidly evolving environment.
• Excellent stakeholder relationship management skills
• Able to create, and deliver on, a strategic roadmap of initiatives
• Ability to prioritise initiatives based on long term value
• Performance Management - leveraging strong business acumen to deliver positive outcomes
• Strategic and Financial Planning activities, supported by industry and market knowledge
• Acquire, grow and retain the right talent - people development, coaching and mentoring
• Process Improvement and Capability building

Further information can be found on the attached Position Description: GM Customer Strategy, Commercial and Growth PD .pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.