Engineer, RMDC

Job Description

The Remote Monitoring and Diagnostics Center (RMDC) is the mission-critical arm of Fluence global service business. As an RMDC Engineer, you are the first line of defense for a global fleet of Battery Energy Storage Systems (BESS). You deep-dive into our SCADA system, Linux logs, analyze trends, and remotely troubleshoot the BESS to ensure industry leading availability and reliability of our global BESS fleet.

Key Responsibilities

1. Remote Diagnostics & Recovery

• Rapid Response: Act as the primary technical responder for automated alarms and high-priority incidents across the global BESS fleet.
• System Deep-Dives: Remotely troubleshoot and resolve issues across the full BESS stack: Battery Management Systems (BMS), Power Conversion Systems (Inverters), HVAC, and SCADA controllers.
• Field Coordination: Drive Incident Management by providing Field Service Engineers (FSEs) with precise diagnostic data to minimize "mean time to repair" (MTTR) and meet strict SLAs.

2. Linux & Systems Administration

• Environment: Monitor and maintain Ubuntu/Linux-based site controllers.
• System Health: Perform log analysis (syslog, application logs) to identify root causes of software hangs or communication timeouts.
• Security: Assist in OS patching, system hardening, and connectivity audits to maintain NERC-CIP or local compliance standards.

3. Industrial Networking & SCADA

• Connectivity: Troubleshoot industrial protocols e.g., Modbus
• Data Integrity: Monitor SCADA telemetry trends to preemptively identify hardware degradation or communication "flapping."

4. Incident Management & Documentation

• Root Cause Analysis (RCA): Transition from "fix" to "prevent" by documenting technical evidence for Engineering and Product teams to resolve recurring fleet-wide bugs.
• Reporting: Maintain high-fidelity incident records to ensure seamless handovers during 24/7 shift rotations.

Qualifications & Experience

Minimum Requirements:

• Education: Bachelor's degree in electrical, mechanical, electronics, or computer Engineering
• Experience: 2+ years in a Network Operations Center (NOC), Remote Operations Center (ROC), or Industrial Control Room environment.
• Technical Proficiency: Hands-on experience on Linux operating system, SCADA platforms, Industrial network and communication protocols.
• Adaptability: Ability to work a 24/7 rotational shift schedule in the Bangalore, India office.

Preferred "Plus" Skills:

• Direct experience with Battery Energy Storage Systems (BESS) or Renewable Energy (Solar/Wind).
• Familiarity with Power Electronics (Inverters/Transformers).
• Experience using ticketing systems (e.g., Salesforce Service Cloud) and SCADA visualization tools (e.g., Radix Mango DAS).

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.