Technical Expert, Network Administrator

Job Description

The APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer / program / operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical / functional issues. If technical issues cannot be resolved. The position requires strong technical, customer management skills and knowledge of business processes & functions to implement new projects and resolve customer's issues.

Key Performance Indicators / Dimension of Function

• Manage and maintain network infrastructure, including firewalls, to ensure robust security controls and compliance.
• Provide day-to-day operational support for enterprise networks, ensuring seamless service delivery to internal, hosted, and managed service environments.
• Monitor network performance using advanced tools, proactively identifying and resolving issues to maintain high availability.
• Troubleshoot and triage network, security, and connectivity incidents across customer-facing and internal environments.
• Collaborate with telecom providers and vendors for timely escalation and resolution of network related issues.
• Ensure reliable WAN connectivity and overall network stability across distributed environments.
• Leverage knowledge of public cloud platforms (GCP and Azure) to support hybrid and cloud based network operations.

Core Responsibilities

• Strong technical & analytical skills - ability to do complete methodical root cause analysis and troubleshoot technical issues.
• Highly adaptable in a dynamic work environment.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Excellent team player - self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Excellent written and oral communication skills.
• Self-motivated, proactive, able to work under time-constrained conditions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately. Strong customer communication and service skills.
• Ability to multitask and prioritize.

Professional Experience

MANDATORY TECHNICAL SKILLS / REQUIREMENTS

• Strong technical & analytical skills - ability to do complete methodical root cause analysis and troubleshoot technical issues.
• Highly adaptable in a dynamic work environment.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Excellent team player - self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Excellent written and oral communication skills.
• Self-motivated, proactive, able to work under time-constrained conditions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately. Strong customer communication and service skills.
• Ability to multitask and prioritize.
• Extensive experience in Palo Alto / Cisco ASA Firewall, Firepower, F5 LTM.
• Extensive experience in Nexus Switches and dependent technologies like VPC, VDC, VxLAN, AAA.
• Strong knowledge in SD-WAN, ACI, DCNM.
• Good to have Scripting knowledge and TCL language.
• Must have experience on routing protocols like EGP & IGP and hands-on troubleshooting experience.
• Knowledge of working in Visio and knows about SolarWinds.
• Understanding of DHCP, DNS, VMware, Datacenter Architecture.
• Strong hands-on with Switching technologies, IPS, GTM.
• Knowledge of IP subnetting and the OSI model.
• Understanding of Cisco devices, specifically Cisco routers & switches and Cisco Firepower and ASA firewalls.
• Understanding firewall security policies involving objects, rules, NATs, inspection policies, etc.
• Experience with Algosec , Gigamon taps, and F5 load balancers.
• Must be customer-service-minded and tactful when dealing with customers.

Minimum qualifications

• B.E./B.Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution.
• Knowledge of software operating systems, networking, and applications (Good to have).
• Experience with utility operations, AMI operations is a plus.
• 10+ years of experience in IT Networking.
• Engineering degree or equivalent any graduate degree.
• CCIE/CCNA network certification.
• ITIL V3 Foundation certified.
• Energy Utility operations experience is a plus.
• Experience in working with solutions involving both software and hardware.
• Excellent communication skills - ability to interact with end-users a must.

Why Join Us?

At Landis+Gyr, you'll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.

What we offer

• Competitive salary and region-specific benefits.
• Comprehensive development programs including mentorship and training.
• A global culture that values collaboration, innovation, and continuous learning.
• Join us and help create a smarter, greener tomorrow.

Ready to Apply

Take the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.

Submit your resume via the 'Apply' link or visit our careers page: https://careers.landisgyr.com/

Please ensure all questions in the application are completed.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.