Senior Business Analyst - Process & Operational Excellence

Job Description

BPO Managment department is looking for an Senior Business Analyst - Process & Operational Excellence.

Leads complex business analysis, process transformation and operational improvement initiatives, acting as a domain expert and senior reference between business and technology. The role supports management with strong problem-framing, analytical and advisory capabilities, ensuring solutions are well-defined, adopted and deliver measurable value across residential energy and energy-services processes (ML B2C PT)

What you will do

• Lead complex business analysis activities: elicitation, definition and validation of functional and non-functional requirements, ensuring quality, consistency and alignment with business value,
• Prioritize requirements and initiatives based on value, risk and feasibility, applying structured decision frameworks,
• Drive end-to-end process transformation and operational improvement, identifying gaps, inefficiencies and system constraints,
• Act as key liaison between business, IT and digital teams to implement process, system and automation improvements,
• Define the right problems to solve by understanding business goals, KPIs, operational context and market constraints; translate ambiguous challenges into structured problem statements and value-driven initiatives,
• Provide senior advisory support to management, including evaluation of business cases, risks, feasibility and expected ROI,
• Support change management and adoption, including rollout planning, training needs definition and business readiness, ensuring that solutions are actually adopted,
• Use data and operational insights to produce actionable recommendations and support continuous improvement,
• Promote initiatives that improve customer experience, service quality and operational efficiency.

What are we looking for

• Bachelor's or Master degree in Business Management, Management and Information Systems Business Analytics, or a related field,
• More than 6 years' experience in business analysis, process optimization and operational transformation;
• Strong consulting mindset, with ability to operate at both strategic and hands-on levels in complex environments;
• Proven capability to influence stakeholders and guide decision-making into actionable recommendations.

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;
• Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:
  • Top employer certification by Top Employers Institute
  • Part of the Bloomberg Gender-Equality Index
  • Global certification as a family-responsible company by Fundación Másfamília
  • Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until June 18,2026 if you think you are the right fit for this opportunity.