Senior Knowledge Management & Business Process Manager - Hybrid (Andover, MA or Oklahoma City, OK)

Job Description

If you want to shape the future of energy, we are looking for a Sr. Knowledge Management & Business Process Manager to join our Operations and Maintenance Improvement team!

Who you will work with

This position leads a team that collaborates across all departments in O&M and develops and deploys strategies to enhance operational efficiency, reduce costs, digitalize, and standardize processes across units, and elevate overall performance within our renewable energy projects, plants, and support teams. This role requires a dynamic leader with a proven track record in implementing process improvement and change management methodologies, fostering a culture of teamwork and innovation, and achieving measurable results. This position supports Operations and Maintenance (O&M), Plant Operations, support functions, and fleet activities. This position reports directly to the Director, Training & Knowledge Management.

What you will do

• Strategic Planning
  • Develop and deploy a comprehensive process management strategy aligned with the company's overall goals and objectives.
  • Collaborate with stakeholders and cross-functional teams to identify improvement opportunities and prioritize initiatives.
  • Serve as stand-in representation for process leadership, change management leadership, program representation, and decision-making activities across the organization.
  • Coordinate with local and global teams to ensure departmental success in applicable areas of training, KM, business process, improvement and compliance.
• Process Optimization
  • Conduct thorough process analyses to identify bottlenecks, inefficiencies, and areas for improvement on O&M business processes including Plant Operations, Wind, Solar, BESS, Cross-technical Services, and the Planning & CM organizations.
  • Apply the Deming Cycle (Plan-Do-Check-Act) and/or Lean Six Sigma to implement improvements that reduce costs and improve transparency, digitalization, standardization, productivity, and efficiency on O&M and Plant Operations processes, and departments that support O&M business activities.
  • Implement Lean Six Sigma, BPM or other relevant problem-solving tools and methodologies to optimize processes, workflows, work instructions, training and enhance overall project performance and business value.
  • Ensure that all business processes created or managed within the group are documented, communicated, trained, measured, reviewed regularly, and optimized.
• Performance Metrics and Measurement
  • Define key performance indicators (KPIs) and establish a robust system for tracking and measuring performance against established benchmarks.
  • Implement data-driven decisions and processes to drive efficiency and effectiveness.
• Change Management
  • Lead change initiatives by fostering a culture of continuous improvement, innovation, and accountability.
  • Select and deploy appropriate change models according to the type of change required for successful implementation of each project, program, or process.
  • Effectively communicate changes and improvements to leadership teams, stakeholders, and users to ensure a smooth transition and buy-in from team members.
  • Research, document, implement, and educate all levels of the EGPNA organization on operational excellence and asset management maintenance and reliability industry standards and best practices.
• Collaboration, Training, and Communication
  • Collaborate with all units across the organization, including HSEQ, Global Digital Services (GDS), People and Organization (P&O), Risk Management, Contract Management, Procurement, etc., to ensure alignment and integration of O&M process improvement initiatives.
  • Provide regular updates to senior management and stakeholders on the progress of process improvement projects.
  • Work closely with the Technical Training teams to ensure that updates or changes to processes are documented and users are sufficiently trained to effectively deploy new or updated strategies and processes.
  • Support content creation, tool creation, reporting, and training efforts for applicable initiatives.
• Feedback Loop
  • Monitor industry developments and emerging technologies within the renewable energy sector to ensure that internal business processes remain innovative.
  • Solicit feedback from employees and stakeholders to identify areas for improvement in knowledge management processes and close the feedback loop using the BPM methodologies.
• Other Duties
  • Support intradepartmental projects and initiatives and help complete overflow processes and tasks.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Activities, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

What you will bring

The minimum requirements for this role are:

• Bachelor's degree in a relevant field (e.g., Engineering, Information Management, Computer Science, Business Administration, or Communications); MBA is a plus;
• A minimum of three (3) years industry experience in a field related to renewable energy power production, knowledge management, BPM, and/or industrial or adult education and training.
• At least five (5) years' experience in the creation, management and development of technical business processes is required.
• Thorough knowledge of applicable regulations, practices, and computer skills such as Microsoft Office Suite including Outlook, Teams, Word, Excel, and PowerPoint and documentation tools and platforms including SharePoint, Teams, Smartsheet, Confluence, or other comparable tools.
• Certification in maintenance, reliability and/or process management (CMRP, LSS, Agile etc.) is desired.
• Ability to create, communicate, and interpret financial and technical models to determine the potential tactical and strategic impacts of various alternatives.
• A highly collaborative and organized personality with a strong mindset towards organizational growth and change management is required.
• Self-motivated individual with a demonstrated ability to be a team player and be able to plan, organize, lead organizations through strategic change management initiatives.
• Ability to understand the perspective and needs of people from various backgrounds, and articulate materials in a way to influence positive behavioral changes.
• Availability for local (dependent on location), domestic (15%), and international travel (5%).
• Experience working within document management systems and BPM notation a plus.
• Superior oral and written communication, interpersonal, and organizational skills required.
• Physical Activities: Talking, hearing, near acuity, handling.
• Mental Functions: Critical thinking, comparing, copying, calculating, compiling, researching, analyzing, coordinating, communicating, instructing, and interpersonal skills.
• Full professional English communication skills required (ILR 4 or CEFR C1). Limited working Italian or Spanish proficiency (ILR 2 or CEFR B1) is desirable.

Why join us?

The pay range for this position is $108,102.00 - $162,153.00 annually. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

• Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.

• Benefits are effective as of day one!

• Some additional perks to working with Enel North America include:

• 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.

• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.

• Paid leave programs

• The opportunity to grow and develop your career with the support and mentorship of senior leaders.

• The opportunity to work for one of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.

An employee's eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

Diversity, Equity, Inclusion, and the Selection Process

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact [email protected].

The selection process includes an initial introductory interview with the Recruiting team, followed by an interview with the relevant business line. If your profile matches the requirements of the role, we will contact you to share all the details of the next steps.

Enel North America is committed to providing a fair and transparent hiring process for all job seekers. We will never ask you to pay money or provide sensitive information, such as your social security number or bank account number, as part of the application process. We only hire through our official channels, which include our website and LinkedIn page. If you receive a job offer that did not come through one of those channels, it is likely a scam, and we suggest reporting it to the authorities.

We are looking for individuals who embody our values: trust, respect, innovation, proactivity, and flexibility.

Do you want to be a part of change? Apply now and join the O&M Improvement team to help drive the energy transition with us!

Notice to Recruiters & Staffing Agencies

Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.