Sales Operations Specialist

Job Description

Array Technologies, Inc. is a global leader in solar energy solutions - and we have been for over 30 years! Our dramatic growth is creating incredible opportunities for our dynamic, innovative, and creative team. Are you self-motivated and possess a tireless dedication to the highest standards of customer service and satisfaction? Would you love to play a key role in advancing the clean energy revolution? Join the company that is leading the way!

What you'll do

With your background in customer service, sales, and RFP preparation, you'll be able to provide critical support to our sales team and our overall business success. You will be responsible for supporting the Sales team by creating RFP responses and proposals and maintaining the CRM system. You will:

• Under periodic supervision, this position is responsible for supporting the Sales team by creating RFP responses, proposal creation, quoting, and maintaining the CRM system at an entry-level. Tasks are primarily routine in nature and provide efficiency gains to the larger functional organization.
• As a member of a larger team, takes direction from outside Sales, Engineering, Logistics, and higher-level Associates in order to complete tasks and achieve objectives.
• Interfaces with team members to solve defined, routine day-to-day issues.
• Work in a team responsible for sales quotations, CRM data integrity, and coordinating Tasks for Engineering. The Sales Operations Specialist II supports Outside Sales and is the liaison between Outside Sales/Customers and internal stakeholders.
• Participate in weekly meetings with their Sales counterparts to manage priorities and ensure deadlines are met for customer quotations.
• Coordinate with Civil Engineering, Applications Engineering, Logistics, Service, and Procurement teams in-house and in the field to facilitate accurate utility-scale project quotations.
• Review RFPs and create RFP response Tasks for Sales, Engineering, and Logistics.
• Prompt response to Sales and customer emails or phone inquiries.
• Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
• Maintain CRM system data integrity.
• Review Sales proposals to ensure all client information is correct.
• Ability to occasionally travel and attend Sales events or exhibits.
• Register spare parts sales order into SAP.
• Other duties as assigned.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 3+ years working experience with Microsoft Office and Adobe software.
• 1+ year of experience in sales, sales support, or customer service.
• 1+ year of experience sales quoting and contractual pricing.
• 1+ year experience with sales RFP and proposal creation.

Our preferred qualifications

• Bachelor's degree in a business discipline.
• Basic familiarity with the solar or renewables industry.
• Experience with Salesforce and SAP.
• Strong communication, organizational, math, and analytical skills.
• Proficiency speaking, reading, writing, and understanding English.
• Proficiency with a second language.
• Self-motivated and detail-oriented with commitment to customer service.
• Ability to work across multiple organizations in a fast-paced, smaller company environment.
• Ability to work as part of a team as well as independently.
• High level of integrity and work ethic.

Array Technologies, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.