Market research project officer

Burn is looking for a Market Research Project Officer who can turn research plans into rigorous, real-world execution. This role supports Product Managers and the Commercial Department by collecting high-quality data, coordinating customer interactions, keeping field activities organised and on schedule, and translating the data collected into actionable insights. You'll blend structured research design, fieldwork, data discipline, and clear reporting. This role is perfect for someone who enjoys understanding customers, thinks carefully about how conclusions are drawn, and can communicate findings without needing a research background to understand them.

Duties and Responsibilities

• Data Collection & Fieldwork
  • Carry out structured data collection in the field and through remote channels, following research protocols.
  • Locate, contact, and schedule customers for interviews, tests, or field visits.
  • Build practical execution plans (e.g., multi-day visit schedules, routing, transport arrangements).
  • Support Product Managers with coordination of multiple concurrent research or pilot activities.
  • Provide simple operational support: receipts, tracking, logistics, materials readiness.

Methodological Rigour

• Apply structured research methods correctly: representative sampling, consistent question sequencing, and avoidance of leading or double-barrelled questions.
• Recognise and flag sources of bias in data collection and research methods
• Maintain clean, accurate datasets with traceable methodology (who was surveyed, when, how, and any deviations from protocol).
• Cross-check field/survey findings against other available data sources (e.g. CRM records, usage or telemetry data) rather than treating self-reported data as sufficient on its own.
• Support basic analysis in Excel or internal tools with attention to data quality checks (duplicates, outliers, missing data) before findings are shared.

Reporting & Insights

• Produce clear, structured research notes and reports for the product team - not just raw transcripts or data dumps.
• Summarise findings with an explicit distinction between what the data shows, what is inferred, and what remains uncertain.
• Present findings in a way the internal teams can act on directly: clear headline, supporting evidence, and (where relevant) a recommendation or open question.
• Contribute to building a record of research findings over time so insights are retrievable and comparable across research cycles, not siloed in one-off documents.
• Pull customer or product information from the internal CRM to support research preparation and to contextualise findings in reports.

What You Bring

• Confidence collecting data and following structured research processes, including the discipline to stick to protocol under field pressure.
• A methodical mindset: comfortable thinking about sample size, representativeness, and what a finding can and can't support before presenting it as a conclusion.
• Strong written communication - able to turn field observations into a short, clear report a non-researcher can quickly understand and use.
• Digital competence: Excel, basic data handling, comfort learning internal platforms.
• Strong organisational instincts and ability to plan activities across days or weeks.
• Willingness to speak directly with customers and manage field relationships.
• Practical problem-solving in dynamic field environments.
• Reliability and attention to detail in both logistics and data.

Skills and Experience

• Diploma or degree in a relevant field (social sciences, statistics, economics, market research, business, marketing or similar)
• Prior experience in market research, field data collection, or survey enumeration
• Experience with quantitative and qualitative research methods (sampling, questionnaire design, interviewing, focus groups)
• Experience working in energy access, PAYGo, telecoms, or another sector serving low-income customers
• Prior experience using a CRM or field data collection tool (e.g. ODK, KoboToolbox, Salesforce-type systems)
• Understanding of sampling principles and common sources of bias in field research
• Ability to follow a research protocol consistently and flag deviations
• Proficiency in Excel (data cleaning, basic formulas, pivot tables)
• Familiarity with basic statistical concepts (averages, distributions, significance)
• Strong written reporting skills. Able to summarise findings clearly for a non-research audience. Strong PowerPoint skills
• Confident, professional communication with customers in field settings
• Fluent Portuguese (spoken and written)
• Working proficiency in English (for reporting to the wider team)
• Ability to plan and manage multi-day field schedules, routing, and logistics

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).