Beem

Customer Support Officer (H/F) - 3-month Fixed-term Contract

Join Beem in Nantes as a Customer Support Agent on a 3-month contract. Handle client requests, support tickets, and delivery issues while contributing to renewable energy solutions. Benefit from structured onboarding, partial remote work, and a friendly team environment.
Beem
Beem Nantes, France Hybrid Full time EUR 24k–26k yearly UTC+01:00

Beem

Company Overview

Beem Energy

Nantes, France

2019

Between 51 and 100 employees (source: ifdesign.com). The company raised approximately 20 million euros in a Series A funding round in May 2023 (source: cathaycapital.com).

What They Do

Beem Energy is a French startup specializing in renewable energy, founded in 2019 in Nantes. It started by developing a DIY solar kit, the Beem Kit, enabling residential solar self-consumption, and has since expanded its offering to a home energy management ecosystem. The company has equipped tens of thousands of households in France and Europe, aiming for an impact of 1000 GWh per year and a goal of reaching over 500,000 households by 2030 through simplified and educational products that promote energy autonomy (source: bnpparibascardif.com). Their solutions include home energy management systems accessible via a mobile app, allowing users to track energy consumption and production.

Projects and Background

Beem Energy focuses on residential deployments rather than large-scale utility projects. Since 2019, it has equipped tens of thousands of households in France and Europe with its Beem kits, enabling widespread solar self-consumption. While specific projects are not named, the company strives to develop its ecosystem, including rooftop solar panel installations and battery integrations for complete autonomy. The 20 million euros in funding obtained in 2023 supports these efforts to reach the goal of 500,000 households by 2030 (source: cathaycapital.com).

Recent Developments

In the past two years, Beem Energy announced a Series A funding round of 20 million euros, closed on May 30, 2023, led by Cathay Innovation and other investors. This funding aims to boost product development, enhance user experience, and support expansion in Europe. Additionally, Beem has been recognized by iF Design for its excellence in product design, ranking 333rd globally among companies (source: ifdesign.com).

Working at Beem

Beem Energy offers roles in a growing startup environment, likely in areas such as engineering, product development, sales, marketing, and operations. The company culture emphasizes impact-driven innovation, with a close-knit founding team and investors praising its strategic execution. While specific benefits are not documented, the startup's mission for positive impact and its funding trajectory suggest competitive advantages typical of French tech companies (source: linkedin.com).

Last updated on Feb 23, 2026 | Report an issue

Description de poste

Dans le cadre d'un pic d'activité sur notre service support, nous recherchons un(e) Chargé(e) de Support Client en CDD 3 mois pour renforcer notre équipe SAV. Vous rejoignez une équipe où le process est déjà bien en place, et vous serez rapidement opérationnel(le) grâce à un onboarding structuré.

Vos missions

  • Traiter les tickets support entrants sur notre plateforme HubSpot (niveau 1 et 2)
  • Gérer les demandes clients liées aux commandes (suivi, modifications, réclamations)
  • Gérer les demandes liées à la livraison (retards, incidents transporteur, réclamations)
  • Assurer un premier niveau d'accompagnement technique sur nos produits, avec le soutien de notre équipe technique en escalade
  • Contribuer à l'amélioration continue de notre support en remontant les irritants clients et les cas récurrents

Profil recherché

  • Une première expérience en relation client / support client est un plus (stage, alternance, job étudiant)
  • À l'aise avec les outils informatiques, la prise en main d'un CRM (type HubSpot, Zendesk, Salesforce...) est un atout
  • Bon niveau rédactionnel en français, sens du service et de la pédagogie
  • Rigueur, autonomie, capacité à gérer un volume de demandes avec priorisation
  • Curiosité pour les enjeux techniques (énergie solaire, produits connectés)

Conditions

  • Type de contrat : CDD, 3 mois - reconductible selon besoin
  • Temps de travail : Temps plein
  • Lieu : Nantes, locaux proches de la gare - télétravail partiel possible
  • Rémunération : 24 000 - 26 000 € brut annuel selon profil
  • Démarrage : dès que possible

Pourquoi nous rejoindre ?

Une équipe conviviale, un cadre de travail agréable au cœur de Nantes, et l'opportunité de contribuer concrètement à la transition énergétique tout en montant en compétences sur les outils de support client modernes.

Apply now

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About the role

July 14, 2026

July 14, 2026

Full time

Hybrid

Company

EUR 24k–26k yearly

Solar Energy

Beem

beemenergy.fr

  •  Nantes, France

Débutant

UTC+01:00

Tags

Customer Management · Sales and Marketing