Retail Transformation Digital Delivery Manager

Job Description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

As a Digital Delivery Manager, you'll play a pivotal role in one of AGL's most significant transformation programs, leading the delivery of the digital workstream within our Retail Transformation. Reporting to the Head of Technology - Transformation Delivery, you'll work closely with strategic delivery partners, vendors and internal technology teams to shape and deliver AGL's future digital customer experience.

This is a highly visible leadership role where you'll combine delivery excellence, technical leadership and stakeholder influence to ensure robust, scalable and future-ready digital solutions are delivered at pace. You'll help drive digital innovation while ensuring lessons from the past are incorporated into the future, setting AGL up for long-term success and competitive advantage.

What You'll Be Doing

• Lead the end-to-end delivery of the digital workstream within AGL's Retail Transformation program.
• Provide oversight and accountability for vendor and service integrator delivery outcomes, including scope, timelines, testing and release management.
• Manage delivery teams, resource planning, reporting, risks, issues and partner relationships.
• Drive critical inter-stream dependency management across complex transformation initiatives.
• Provide technical leadership and digital subject matter expertise to influence solution design and business strategy.
• Partner with Product, Transformation and Technology teams to ensure future digital experiences meet customer and business needs.
• Lead transition planning and readiness activities to ensure solutions are fully operable, supportable and ready for AGL ownership.
• Drive capability uplift across internal teams, supporting the transition from vendor-led delivery to a sustainable hybrid delivery model.
• Oversee Digital BAU ecosystem dependencies and prioritisation to ensure successful program outcomes.
• Manage vendor commercial agreements, software licensing and budgets of up to $10 million.

What You'll Bring

• Extensive experience leading large-scale digital transformation, technology delivery, and customer-facing product initiatives within complex enterprise environments.
• Proven success delivering large-scale systems integration programs involving multiple technologies, platforms, vendors, and business stakeholders.
• Strong understanding of digital platforms, software delivery lifecycles, modern architecture patterns, API-led integration, and digital ecosystem delivery.
• Demonstrated experience delivering customer-facing digital solutions across web, mobile, CRM, and self-service channels.
• Experience leading large multidisciplinary teams, applying agile delivery practices, and driving outcomes across Product, Technology, Architecture, Security, Design, Operations, and Business functions.
• Strong vendor, partner, and service integrator management experience, including commercial oversight, governance, performance management, and delivery assurance.
• Broad understanding of cross-platform solution design and modern technology architectures, with the ability to engage effectively with both technical and non-technical stakeholders.
• Experience working within or alongside the Salesforce ecosystem, including customer acquisition, sales, service, and customer engagement capabilities.
• Strong stakeholder management and communication skills, with a proven ability to influence and collaborate with senior leaders and executive stakeholders.
• Strong commercial acumen, including budget management, financial forecasting, business case delivery, and vendor governance.
• Experience leading teams through organisational and technology transformation, building delivery capability and supporting future-state operating models.
• Ability to balance strategic thinking with hands-on delivery execution, managing both long-term outcomes and day-to-day delivery priorities.

We'd love to see your applications by Monday 20th July 2026.

Why AGL?

At AGL, we're reimagining how technology enables the future of energy. You'll join a talented team delivering transformational change at scale while helping shape the digital experiences that millions of Australians rely on every day.

We offer a wide range of benefits including:

• Flexible working - Hybrid and flexible work arrangements.
• Staff discounts - Discounted energy and solar plans for employees, family and friends.
• Parental Leave - 20 weeks paid leave for primary carers plus employer-paid super on unpaid leave.
• Recharge Leave - Additional leave opportunities for eligible employees.
• Wellbeing Programs - Health initiatives, Fitness Passport and wellbeing support.
• AGL Share Program - Share rewards and salary sacrifice opportunities.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.