User Experience (UX) Designer, Advisor

Become a User Experience (UX) Designer, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead UX design and research on cross-functional product teams, championing lean UX and applying AI-powered workflows (e.g., Microsoft Copilot, GitHub Copilot) to deliver smart, simple experiences that solve real business and customer challenges.

As a User Experience (UX) Designer, Advisor your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Leads or participates in user research activities, including design thinking workshops, interviews, contextual observation, and user testing, both formal and informal.
• Defines, develops and socializes a clear vision for innovative design and big picture thinking while not sacrificing speed of delivery.
• Confidently shares and discusses design solutions with team members, stakeholders, and senior leaders. Works with team to define project scope, milestones, timelines, and resource allocations while actively mitigating project risks and challenges.
• Contributes to crafting and communicating design strategies and visions that inspires and motivate.
• Upholds design requirements and brand standards to create a unified design language across our products. Creates journey maps, personas, user flows, wireframes, motion studies, mockups, and low to medium fidelity prototypes. Contributes to user stories to aid in communicating design intent.
• Leverages data such as analytics and user research insights to inform design decisions to address business goals. Incorporate user feedback into the iterative design process.
• Stays up to date with design trends, best practices, and emerging technologies, bringing fresh ideas and innovative design approaches to the solutions.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience in UX design. Experience in applications development.

Preferred Qualifications

• Bachelor's degree or higher in Fine Arts, Graphic Design, Human Factors, Human-Computer Interaction, Industrial Design, or a related field.
• Proficient in industry-standard design, wireframing, and prototyping tools (e.g., Figma).
• Four (4) or more years communicating UX to stakeholders, leaders, and developers via flows, wireframes, mockups, and prototypes.
• Strong track record of synthesizing qualitative and quantitative research into clear artifacts such as journey maps, experience maps, personas, and flow diagrams.
• Skilled at designing and running both formal and informal usability testing, and translating findings into actionable design decisions.
• Fluent in applying generative AI and LLM-based tools (e.g., Microsoft Copilot) across UX design and research workflows - from accelerating ideation and artifact generation to synthesizing qualitative insights at scale (e.g., summarizing interviews, clustering findings, and identifying patterns across large datasets).
• Experience setting up, evolving, and governing design systems (Knapsack a plus), including exploring AI-enabled capabilities such as component generation, pattern recommendations, and design-to-code automation.
• Skilled at identifying and implementing opportunities to integrate AI into enterprise user experiences and business workflows.
• Comfortable with prompt engineering and structured prompt design as a core part of a modern UX practice.
• Familiarity with designing for emerging user technologies such as LLMs, AR/VR, and voice/conversational interfaces.
• Comfortable operating as an integrated member of an agile scrum team and contributing to Agile user stories.
• Adaptable and forward-leaning - passionate about continuously evolving design and research practices in response to emerging AI-driven workflows.
• Prior UX experience in a regulated industry such as utilities, banking, or telecom.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.??? Unless otherwise noted, employees are required to work and reside in the state of California.??? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• The primary work location for this position is Rosemead, CA (GO3).
• Position will require up to 5% traveling and being out in the field throughout the SCE service territory.
• Relocation may apply to this position.