Service Technician

Job Description

Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We've unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider, and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it's a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions-from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You'll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what-your future starts here.

We take great pride in living by these 6 core values:

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

Job Summary

In this role, you will be the technical expert to resolve concerns related to solar installations on-site. This role will be responsible for troubleshooting, diagnosing, and repairing Residential and Commercial Photovoltaic, Storage, and Off-Grid systems.

Level of Supervision Required

General

Job Duties

• Responds to service calls from dispatch on behalf of customers with solar system issues.
• Troubleshoots, diagnoses, and repairs Solar, Storage, and Off-Grid systems.
• May get on roofs to physically remove, replace, or repair solar panels.
• Provide exceptional customer service experience to homeowners.
• Communicates findings and follows procedures to the manager.
• Completes necessary paperwork, timekeeping, and inventory processing for all service calls.
• Collects payment for services rendered and potentially upsells customers in the field.
• Complete the jobs disposition form after every service call.
• Assist with other duties as assigned by Service Operations Manager.

Knowledge, Skills, Abilities, and Competency

• Knowledge of local electrical codes.
• Knowledge of residential PV design and components.
• Thorough understanding of residential AC (MicroInverters) and DC (String & Optimizer) PV systems.
• Must have a thorough understanding of residential electrical systems, and components, and how to work safely around residential electrical components.
• Ability to work alone and with teams in a safe manner.
• Ability to learn new technical skills and diagnostic/troubleshooting processes.

Education and Experience Required

• Prior solar installation experience.
• Valid Apprentice Electrician license Required.
• OSHA 10 Required.
• Valid Driver's License required; willingness to travel regionally frequently.
• Must be able to withstand heights, climb ladders, being outdoors for long periods in hot and cool climates.

Physical and Environmental Requirements

• Light lifting and carrying (under 15 lbs)
• Straight pulling and simple grasping
• Walking, standing, and sitting for extended periods
• Operating office equipment and motor vehicles
• Ability to see, identify colors and ability to hear (with aid if needed)
• Ability to write, count, read, and tell time
• Travel by car up to 10% of the time
• Work performed indoors
• Must be able to work both independently and with others

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven't thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits

Freedom Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

• Medical, Dental, and Vision Insurance
• 100% Company-Sponsored Short-Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• 1 Floating Holiday
• Upward mobility Opportunities!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.