Technical Support Engineer
Tigo Energy, Inc.
Company Overview
Tigo Energy, Inc.
HeadquartersCalifornia, United States
Founded2007
SizeApproximately 140 employees globally (source: stockanalysis.com). Revenue data for 2023 is not specified, but total funding raised pre-IPO was $206.57 million (source: cbinsights.com).
What They Do
Tigo Energy focuses exclusively on solar technology, specializing in module-level power electronics (MLPE), energy storage systems, and software platforms designed to enhance solar array performance, safety, and monitoring for utility-scale, commercial, and residential installations worldwide (source: stockanalysis.com). Their core products include the Tigo TS4 Flex MLPE platform, which provides optimization, module-level monitoring, and rapid shutdown capabilities for solar modules rated up to 800W. This technology employs impedance matching for power control, data analytics, and arc fault prevention, ensuring enhanced safety and efficiency (source: wikipedia.org). Additionally, the Tigo EI Residential Solution, launched in September 2021, integrates inverters, batteries, and automatic transfer switches for solar-plus-storage applications, allowing homeowners to maintain energy resilience during grid outages (source: tigoenergy.com). Tigo's innovative solutions are delivered through a network of distributors, solar installers, and OEM partners, targeting a diverse range of customers from residential homeowners to large utility-scale operators (source: stockanalysis.com). Their competitive edge lies in their pioneering embedded optimizer certification, which reduces hardware and labor costs while ensuring compatibility with a wide array of inverters (source: cbinsights.com).
Projects & Track Record
Tigo Energy's products support installations across seven continents, catering to residential, commercial, and utility customers. While specific completed project names, capacities, or costs are not detailed in public records, the company has established partnerships for large rooftop optimizations and validations that quantify the return on investment for their optimizer technology (source: tigoenergy.com). Their global footprint includes operations in the United States, Europe, Latin America, Japan, China, Australia, and the Middle East, with a presence in over 10 offices as of 2017 (source: wikipedia.org). Key clients include notable solar installers and OEM partners such as Trina Solar and Hanwha SolarOne, who have integrated Tigo's technology into their offerings (source: cbinsights.com). Recent partnerships also include a multi-year settlement with SMA Solar Technology, allowing Tigo to continue its market access while resolving IP disputes (source: wikipedia.org).
Recent Developments
In the last two years, Tigo Energy has made significant strides, including a multi-year settlement with SMA Solar Technology AG regarding Flex MLPE infringement, which was announced to support portfolio growth and resolve ongoing disputes (source: tigoenergy.com). The company successfully completed its reverse merger IPO in 2023, transitioning from private to public status with a NASDAQ listing under the ticker TYGO, following a total of $206.57 million raised pre-IPO (source: cbinsights.com). Recent SEC filings indicate ongoing financial transparency, with quarterly reports and proxy materials signaling active corporate governance post-IPO (source: stockanalysis.com). Product milestones include advancements in their TS4-A-S rapid shutdown technology and updates to their Energy Intelligence platform, enhancing grid and fleet management capabilities (source: wikipedia.org).
Working There
Tigo Energy offers a variety of roles across its organizational structure, including executive leadership positions such as CEO Zvi Alon and CFO Bill Roeschlein, as well as regional managers and department heads focusing on engineering, software development, and global sales (source: stockanalysis.com). The company culture is characterized by rapid growth and innovation, reflecting its Silicon Valley roots, with a workforce of approximately 140 employees collaborating across multiple regions (source: tigoenergy.com). Hiring primarily occurs from their headquarters in Los Gatos, California, with opportunities for remote or regional roles supporting global operations (source: wikipedia.org). The company emphasizes on-demand training and provides tools for installers, enhancing their technical capabilities and market competitiveness (source: stockanalysis.com).
Last updated on Feb 23, 2026 | Report an issue
Job Description
Tigo Energy's Customer Success team is at the forefront of our global expansion, supporting partners and ensuring our customers thrive with our products. As our in-house product experts, we are dedicated to delivering exceptional service that drives satisfaction and success.
We are seeking a Technical Support Engineer who is thoughtful, enthusiastic, and motivated to make a tangible impact. In this role, you'll support our customers across multiple communication channels and be a key contributor to the overall customer experience.
This is a remote position based in the United States.
Our Culture
At Tigo Energy, our values drive everything we do. We are a customer-centric organization that empowers our team members and fosters a collaborative, innovative work environment. We believe that when our customers succeed, we succeed.
We cultivate a culture centered around:
- Collaboration
- Mentorship
- Growth & Learning
- Technical expertise
- Continual Process Improvement
- Rigor for data
Benefits: 401(K) Medical, Dental, Vision, HSA, FSA, Life insurance
Responsibilities
- Deliver high-quality support with a customer-first mindset and a problem-solving attitude
- Respond to customer inquiries via phone, email, chat, and ticketing systems
- Provide technical assistance for a range of product-related issues
- Develop deep product expertise across the Tigo Energy portfolio to guide and educate customers
- Troubleshoot, resolve, and escalate complex issues as needed
- Track, document, and follow up on customer feedback to ensure resolution and satisfaction
- Collaborate with internal teams (engineering, product, sales) to drive solutions and product improvements
- Consistently meet or exceed performance targets and customer satisfaction metrics
Requirements
What We Would Like to See
- Bachelor's degree or equivalent experience
- 2-5 years of experience in technical support (experience in solar/PV industry preferred)
- Proven troubleshooting skills in diagnosing hardware and software issues
- Proficiency with tools such as Microsoft Office, Zendesk, Talkdesk, Salesforce, or similar CRM/ticketing/telephony platforms
- Strong verbal and written communication skills
- Effective time management and ability to prioritize in a fast-paced environment
- Collaborative team player with a proactive mindset
- Experience in the solar industry, particularly with solar monitoring or electrical systems
Pay range:
$65-70k
Apply now
Job expired?Please let Tigo Energy, Inc. know you found this job on Rejobs. It helps us grow and get more people working in renewable energy.
Apply now
Job expired?Please let Tigo Energy, Inc. know you found this job on Rejobs. It helps us grow and get more people working in renewable energy.
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About the role
July 28, 2026
July 29, 2026
Full time
Remote
Company
USD 65k–70k yearly
- United States of America
2-5 years
UTC-05:00 – UTC-08:00