IT Officer
d.light
Company Overview
d.light
HeadquartersSan Francisco, CA, United States
Founded2007
SizeEmployee count is not publicly disclosed, and revenue figures for 2023 or later are not available; however, d.light has raised over $20 million in early venture capital and participated in multiple funding rounds, including a $30 million Series D (source: sfgate.com).
What They Do
d.light is a for-profit social enterprise and certified B Corporation that specializes in solar-powered solutions aimed at off-grid and underserved communities. The company focuses on providing affordable and durable solar lighting, home systems, inverters, and appliances, with a strong emphasis on human-centered design. Their products include solar home systems, portable solar lanterns, and PayGo financing models, which allow customers to pay for their energy solutions in manageable daily installments of 20-50 US cents (source: dlight.com). The technology is designed to last, featuring LiFePO4 batteries that can endure over 2000 cycles, and polycrystalline solar panels ranging from 9W to 40W, making them suitable for various applications in regions lacking reliable electricity (source: dlight.com). By targeting low-income families, small businesses, health centers, and schools, d.light aims to improve the quality of life for millions while promoting sustainable energy practices.
Projects & Track Record
Since its inception, d.light has successfully distributed over 25 million solar products across 62 countries, significantly impacting the lives of approximately 173 million people. Notable projects include installations at the Gora Primary Health Care Center in Plateau State, Nigeria, where their iMAX10 inverters have facilitated critical medical interventions during power outages. Additionally, health centers in Abia State have utilized d.light's technology for phototherapy treatments (source: techxlab.org). Current efforts are focused on scaling PayGo solar home systems in regions like Mt. Kenya's Kiharu area, where they provide essential lighting and educational support, as well as in urban settings like Nairobi for business lighting solutions (source: dlight.com). The company has established partnerships with local distributors and organizations such as Acumen to enhance its reach and effectiveness in delivering solar solutions to those in need.
Recent Developments
In recent years, d.light has gained recognition for its impactful solar solutions, highlighted in the Earthshot Prize video released on October 16, 2024, which showcased how their products have powered 175 million lives across Africa and helped offset 38 million tonnes of carbon emissions (source: youtube.com). The company has also celebrated the milestone of selling 25 million products, contributing to its ambitious goal of reaching 1 billion lives by 2030 (source: techxlab.org). While there have been no major contracts or acquisitions reported for 2023-2025, d.light continues to build on its legacy of innovation and social impact, having previously won the Global LEAP Award in 2016 for its energy-efficient off-grid appliances.
Working There
d.light offers a variety of roles that likely include positions in engineering, sales, customer support, and supply chain management, reflecting its diverse operational needs across global markets. The company recruits talent for its headquarters in San Francisco as well as for field offices in Kenya, India, and China, emphasizing community engagement by hiring local sales agents (source: dlight.com). The culture at d.light is centered around human-centered design and social impact, with a commitment to empowering local communities and ensuring product durability in extreme conditions. While specific employee benefits are not detailed, the company's innovative PayGo financing models suggest a focus on aligning employee interests with customer needs and sustainable practices (source: thecharlesbronfmanprize.org).
Last updated on Feb 23, 2026 | Report an issue
Job Description
The IT Officer plays a critical role in this mission by ensuring our digital infrastructure; the backbone of our PayGo solar and Fin-tech operations; is reliable, secure, and efficient. You will be responsible for end-to-end system administration, hardware maintenance, and providing world-class support to our distributed teams across Zambia.
Key Responsibilities
Infrastructure & Hardware Management
- Device Lifecycle: Manage and maintain all technology equipment, including networking devices, firewalls, laptops, tablets, and smartphones.
- Setup & Config: Install and configure software and hardware, including peripherals like printers and network cards.
- Maintenance: Perform routine repairs on IT equipment and peripherals.
- Asset Security: Institute and enforce protocols for IT use across all departments and projects.
Software, Cloud & Call Center Support
- Suite Administration: Manage Google Workspace, Microsoft Office Suite, and internal CRM/ERP systems.
- Communication Tech: Maintain Call Center systems (SIP, Telephony, Call Center Software; Ameyo, and others) and VOIP Gateways.
- License Management: Maintain software licenses and manage upgrade schedules to ensure compliance and security.
Network & Operations
- Monitoring: Conduct routine monitoring of system and network performance (LAN/WAN) to ensure 24/7 uptime.
- Backups & Recovery: Execute maintenance activities, data restoration, and system backups according to set schedules.
- Fin-tech Integration: Perform mobile money payment reconciliations, collaborating with the business desk and providers to ensure seamless transaction processing.
User Support & Troubleshooting
- Hybrid Support: Provide high quality in-house and remote technical support and training for all staff.
- Escalation: Act as the primary link between end users and higher level support or external vendors.
- Vendor Management: Work closely with vendors for specialized troubleshooting and rapid service restoration.
Requirements
Education
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
Minimum of 3 years in an IT Officer role or closely related technical position.
Technical Knowledge
- Strong grasp of TCP/IP protocols, LAN/WAN configuration, and Cloud Systems.
- Proficiency in Windows, Linux, and Mac Operating Systems.
- Hands-on experience with Network Management and Help Desk support.
Soft Skills
- Logical thinker with the ability to identify challenges requiring immediate vendor escalation.
- Excellent communication and interpersonal skills for training non-technical staff.
- Strong organizational abilities with high attention to detail.
Benefits
- Competitive remuneration package
Apply now
Job expired?Please let d.light know you found this job on Rejobs. It helps us grow and get more people working in renewable energy.
Apply now
Job expired?Please let d.light know you found this job on Rejobs. It helps us grow and get more people working in renewable energy.
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About the role
August 12, 2026
August 12, 2026
Full time
On-site
Company
- Lusaka, Zambia
1-3 years
UTC+02:00
