Senior Analyst, Cloud Operations

At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

The Senior Cloud Operations Analyst will provide day-to-day guidance and coaching to the SaaS Service Analysts in addition to providing leadership in the absence of the Manager. The Senior Cloud Operations Analyst role is responsible for overseeing the health and stability of the hosted SaaS environment from an L+G proprietary application perspective. Collaborating with Product Support, Sustaining/Engineering and infrastructure architecture teams on troubleshooting, specifications, sizing, and process, the Cloud Services Analyst Lead possesses in-depth knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the relevant applications work together. This role will work to maintain version and patch levels, support the installation/patch tool, and otherwise manage the hosted environment as it pertains to production readiness and stability.

Key Responsibilities

• Responsible for application upgrades, installations, and maintaining patch levels of SaaS customers.

• Key stakeholder in environment related issues such as CPU spikes and failed installations/upgrades.

• Automation Tool & Service validation script/tool owner. Responsible for enhancements and upkeep.

• Represent the hosted environment from an application perspective and participate in meetings that involve the future of CC/MDMS/AGA (and other software applications that L+G has like GSIS, DA Gateway, etc) to ensure the Hosted Environment is prepared well in advance.

• Act as a Liaison between L3, Product Support & Architecture in this regard.

• Drive environment testing from an application perspective.

• A SME from an application perspective in designing the future of the Hosted Environment.

• Consulted as environment/system SME during Incident Management.

• Relied on to be a SME for monitoring alerts, thresholds, and templates (monitoring template ownership) as it relates to the application.

• Analyzing performance of Infrastructure and L+G product offering.

• Track and trend system performance metrics.

• Manage the application uninstall/retirement process.

• Advise on application log management, data archiving, table partitioning, data warehouse management and retention standards.

• Application configuration SME.

• Assist with CMDB upkeep, certificate management, and ETL data exchange processes for customers with multiple products hosted at the NOC.

• Hosted Customer portals and dashboard pages/tools oversight.

• SBS and advanced security knowledge from a system/environment perspective

• Knowledge management

• Resource constraints each version and new version of CC has on the infrastructure.

• What new requirements the CC software has, what customers are bringing back for data, etc.

• CC related Windows Operating System knowledge and which things are needed to make the CC work.

• Knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the CC application all tie together and the entire spectrum of how each process works.

• Coach & Train Cloud Service Analysts.

• Act as leader in place of the Manager.

• Provide technical direction for the SaaS environment to account for growth and changing application requirements.

Accountabilities

• Able to participate in a weeklong 24/7 On Call rotation.
• Ability to work within a diverse team.
• Self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Highly adaptable in a dynamic work environment.
• Ability to travel approximately 25%.

Company Values

• Supports and adheres to Company's core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company's Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education

Bachelor's degree.

Experience

5+ years of experience.

Preferred Qualifications

• Experience in some or all of the following software programs and operating systems: Windows, Windows Server, MS Office, SQL Server, Oracle, Unix/Linux RF and/or Networking experience strongly preferred.
• Experience working with solutions involving both software and hardware.
• Experience in process definition and design to meet overall business objectives.
• Experience with managing cross-functional highly technical project teams.
• Utility operations experience is a plus.
• Excellent written and oral communication skills.
• Excellent problem-solving and analytical abilities.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer's needs.
• Excellent customer communication and customer service skills.
• Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Highly adaptable in changing environments.
• Knowledge of complex technical data systems and RF network technologies.
• Understanding of programming logic and the ability to troubleshoot systems by following code.

Working Conditions

Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as phones, copiers/printers/fax, etc.

Driving Status

NA

Physical Requirements

Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.

Personal Protection Equipment/Other OHSAS Safety Requirements

Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $76,400-$92,000 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen