Field Operations Supervisor

Job Description

This role includes driving the efficiency and scalability of technical processes, systems, and infrastructure while ensuring alignment with business goals. The Field Supervisor works closely with field teams to optimize workflows, troubleshoot technical issues, and implement best practices. They also oversee technical project management, monitor performance metrics, and identify opportunities for innovation and improvement. Strong leadership, problem-solving, and communication skills are crucial to this role to ensure high-performing, reliable technical operations.

Team Leadership & Development

• Lead and mentor field technician teams (2-3 teams of 2+ techs).
• Promote safety, training, and growth while executing improvement plans.
• Operate the technician training program and help refine SOPs.

Field Operations & Site Support

• Complete maintenance tasks (minimum 70% billable hours).
• Monitor contracted solar sites at least twice weekly.
• Ensure technicians are prepared daily with tools and knowledge.
• Contact technicians regarding materials that need to be shipped or picked up.

Efficiency & Program Management

• Drive time management and continuous process improvement.
• Support technician certifications (e.g., forklift, scissor lift, telehandler).

Reporting & Quality Control

• Review and approve timecards, job reports, and customer deliverables.
• Ensure accuracy of Arch Electric and IR reports before final submission.
• Assist in documenting technical tasks for SOP development.

Customer Engagement & Business Alignment

• Support sales activities, quoting, and relationship development.
• Contribute to retrofit solutions, parts procurement, and engineering support.
• Help align operations with company goals and identify growth opportunities.

KPI Tracking & Reporting

• Utilization of hours worked
• Utilization of hours worked Tech Level 2
• Utilization of hours worked Tech Level 3
• Utilization of hours worked Tech Level 4
• Utilization of hours work Supervisor
• Billable hours
• O/T Hours Worked
• Percentage of O/T Hours Worked
• Education Hours
• Return Trips

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Knowledge and Skill Requirements

Education:

Preferred experience and/or training:

Required Licenses/Certificates:

Technology/Equipment:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform physical tasks.
• Ability to lift 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Team members must be able to work outdoors in inclement weather
• Travel throughout Illinois and Wisconsin

Benefits

• Retirement plan
• Health benefits
• Flexible schedule
• Opportunity for advancement

I have read and understand the duties, responsibilities and requirements for this position.