Platform Lead - ServiceNow

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

About the role

We're seeking a strategic and technically capable Platform Lead - ServiceNow to lead the ongoing evolution of AGL's enterprise ServiceNow platform. As the Product Owner for the platform, you'll be responsible for its roadmap, governance, optimisation and continuous improvement, ensuring it delivers measurable value across ITSM, SIAM, CMDB, ITAM, AIOps and emerging AI capabilities. You'll work closely with technology leaders, vendors and delivery teams to shape a modern, scalable and trusted service management platform that supports AGL's technology strategy.

What You'll Be Doing

• Own the ServiceNow platform strategy, roadmap, governance and operational direction.
• Act as Product Owner, managing the platform vision, investment priorities, backlog and value realisation.
• Drive continuous improvement across ITSM, SIAM, CMDB, ITAM, Discovery, Service Mapping and Event Management.
• Lead CMDB and CSDM maturity initiatives, improving data quality, reporting and platform effectiveness.
• Govern platform releases, enhancements and demand prioritisation to ensure successful delivery outcomes.
• Manage vendor and managed service provider relationships, driving performance and service improvements.
• Champion platform security, compliance and AI governance while supporting broader enterprise technology objectives.

What You'll Bring

• Extensive experience working within medium to large-scale ServiceNow environments in a Platform Owner, Product Owner or technical leadership capacity.
• Strong knowledge of ITSM, ITIL and enterprise service management best practices.
• Deep understanding of ServiceNow capabilities, including platform administration, configuration, integrations, workflows and release management.
• Experience driving CMDB, CSDM, Service Mapping and Discovery initiatives to improve operational visibility and service management outcomes.
• Proven ability to influence stakeholders, manage vendors and balance competing business priorities.
• A background in ServiceNow administration, development, platform engineering or technical implementation.
• ServiceNow CSA, CPOA and ITIL 4 certifications are highly regarded, along with experience in AIOps, AI-enabled workflows and enterprise automation.

Benefits

• Flexible working: AGL offers a range of flexible working options including hybrid working and/or flexible hours.
• Staff discounts: Discounted energy and solar plans: Available for employees, family and friends.
• Parental Leave: 20 weeks paid leave for the primary carer plus employer-paid superannuation on unpaid leave.
• Additional Leave: 1 week 'Recharge Leave' for eligible employees and salary sacrifice up to 6 weeks additional leave.
• Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.).
• AGL Shares: Up to $1000 as part of annual Share Reward plan and salary sacrifice up to $5000 of shares.

Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.