Showroom Representative

We're looking for a friendly, professional, and motivated Front Desk Representative / Showroom Sales & Marketing Support to join our Honolulu team.

You'll be the first point of contact for our company while also supporting showroom sales, customer service, marketing activities, and events. You'll greet customers, answer questions, assist with product purchases, support the sales team, help with marketing initiatives and events, and play an important role in keeping our showroom and customer experience running smoothly.

This is a full-time position based in our Honolulu office. No relocation.

What You'll Do

Customer & Showroom Support

• Greet customers and visitors with aloha in a warm and professional manner, both in person and over the phone.
• Answer and direct multi-line phone calls and respond to general customer inquiries.
• Assist walk-in customers with product selection, questions, purchases, orders, and pickups.
• Learn and confidently explain product features, pricing, promotions, and availability.
• Maintain a clean, organized, welcoming, and professional showroom.

Sales Support

• Process showroom sales, orders, payments, and product pickups.
• Follow up with customers regarding quotes, orders, pickups, and questions.
• Identify sales opportunities and connect qualified customers with the appropriate sales team member.
• Provide administrative and day-to-day support to the sales team as needed.
• Monitor inventory and assist with ordering, receiving, and distribution of products and supplies.

Marketing & Event Support

• Assist with marketing activities, promotions, customer communications, and showroom initiatives.
• Help prepare materials, displays, products, and supplies for marketing activities and events.
• Represent the company professionally at community and promotional events.
• Assist with event setup, customer engagement, and breakdown as needed, including occasional weekend events.

What We're Looking For

• Friendly, outgoing, professional, and genuinely customer-focused.
• Strong communication and interpersonal skills, with the confidence to interact with a wide variety of customers.
• Comfortable making product recommendations and identifying sales opportunities.
• Ability to learn product information and explain it clearly and simply.
• Strong organization, attention to detail, follow-through, and problem-solving skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Positive attitude, dependable work ethic, and willingness to take direction.
• Strong computer skills and ability to learn new software and systems.
• Competency in Microsoft Office.
• Knowledge of Oʻahu and familiarity with local place names.
• Ability to work independently while also being a collaborative team member.
• Flexibility to assist with occasional events outside of regular business hours, including some weekends.
• Able to lift and carry up to 50 pounds independently, and up to 90 pounds with assistance or equipment.
• Able to stand, walk, bend, and move around the showroom for extended periods.
• Able to assist with loading, unloading, and setup of products and event materials.

Previous experience in retail sales, customer service, reception, administrative support, marketing, or event support is preferred, but we're willing to train the right candidate who has a positive attitude, strong work ethic, and a genuine desire to help customers.

What Makes This Role Unique

This isn't a traditional receptionist position. You'll be at the center of the customer experience, interacting directly with customers, supporting real sales, assisting with marketing and events, and helping create a showroom experience that reflects our brand.

If you enjoy working with people, solving problems, staying busy, and being part of a team, and you're looking for a role where no two days are exactly the same, we'd love to hear from you.