55d ago
55d ago
Job description
At SolarSquare, we're building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across India.
In just 3 years, we've become the leading residential solar brand in India-driven by:
- Uncompromising product quality
- Best-in-class customer service
- Seamless, tech-driven solar adoption
Know us better:
- TechCrunch Article
- Elevation Capital Podcast
- Startup Success - ₹200 Cr Revenue
- The Climate Conversations Podcast
Role - Customer Delight Manager
Department - Operations
Reporting To - State Operations Head (SOH)
Employment Type - Full-time
Role Overview
As a Customer Delight Manager, you will be the face of SolarSquare for our customers post-sale-ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top-tier service and post-installation satisfaction.
You will manage on-ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.
If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey-this role is for you.
Key Responsibilities
Customer Communication & Engagement
- Serve as the primary point of contact for customers during project execution
- Provide regular updates on progress, timelines, and post-installation support
- Handle complaints, queries, or concerns with empathy and urgency
Escalation & Issue Resolution
- Identify pain points during design, installation, or documentation
- Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)
- Ensure TAT and NPS targets are met or exceeded
Quality Monitoring
- Conduct post-installation quality checks (remotely or in-person where needed)
- Ensure checklists, system readiness, and final handovers meet SolarSquare standards
Documentation & Handover
- Oversee proper documentation of project status, net metering, and compliance closure
- Coordinate final handovers and feedback collection
Feedback & Improvement
- Capture customer feedback and escalate insights to improve processes
- Support initiatives to improve NPS, reduce cancellations, and drive referrals
Key Requirements
Education:
Graduate (any discipline). Background in engineering, customer service, or operations is a plus.
Experience:
1-5 years in customer success, project coordination, operations, or service roles.
Skills:
- Excellent verbal and written communication (Local language + Hindi/English)
- Customer-first approach and empathy under pressure
- Strong coordination and multitasking ability
- Familiarity with CRMs and Google Sheets
Other Requirements:
- Smartphone with internet
- Willingness to travel locally and work weekends
- Preferred Female Candidate
What We Offer
- Attractive salary + performance-based incentives
- Fast-track growth in the booming clean tech sector
- Structured onboarding & training
- Opportunity to make real impact in India's clean energy movement
About this role
Posted
29 Sep 2026
Updated
29 Sep 2026
Job type
Full time
Workplace
On-site
Sectors
Working hours
UTC+05:30
Experience
Mid
Employersolarsquare.in
LinkedInSolarSquare Energy
About SolarSquare Energy
Company Overview
Name
SolarSquare Energy Private Limited
HeadquartersMumbai, India
Founded2015
SizeApproximately 2,700–3,000 employees globally (source: tracxn.com). Operating revenue of ₹355 crore in FY2025 with an annualized run rate of about ₹800–₹1,000 crore as of September 2026 (source: indiatimes.com).
What They Do
SolarSquare Energy specializes in full-stack rooftop solar solutions, focusing primarily on residential distributed solar systems rather than broad renewable energy sectors (source: tracxn.com). The company designs, installs, finances, and maintains solar systems for homes, housing societies, and businesses, managing the entire customer journey from consultation and site assessment through design, permits, installation, and ongoing maintenance (source: solarsquare.in). SolarSquare operates a "no middlemen" model, offering direct execution with a savings guarantee and money-back promise on its home solar offerings, which differentiates it in the Indian market (source: solarsquare.in). Initially focused on B2B rooftop solar, the company pivoted in 2021 to emphasize residential customers, which now account for about 70% of its business, serving nearly 50,000 homes across 29 cities in nine states (source: b.capital). Its dense urban markets include Bengaluru, Mumbai, and Delhi NCR, where demand for rooftop solar is particularly strong (source: inc42.com).
Projects & Track Record
SolarSquare’s project portfolio is characterized by widespread deployment of rooftop solar systems rather than individual large-scale plants. The company powers nearly 50,000 homes across 29 cities in nine states, reflecting a broad geographic footprint and strong penetration in the residential rooftop solar market (source: b.capital). Its customer base spans more than 15 cities including Bengaluru, Pune, Indore, and Lucknow, emphasizing urban and semi-urban residential and housing society installations (source: inc42.com). The company’s focus remains on distributed rooftop solar rather than utility-scale projects, highlighting its role as a full-stack service provider managing design, installation, financing, and maintenance for individual and community rooftops (source: solarsquare.in).
Recent Developments
In June 2026, SolarSquare successfully closed a $53 million Series C funding round led by B Capital, with participation from existing investors Lightspeed Venture Partners, Lowercarbon Capital, Rainmatter by Zerodha, and Good Capital, underscoring strong investor confidence in its growth trajectory (source: vccircle.com). This funding round was aimed at supporting geographic expansion, deeper technology investments, hiring, and scaling its platform capabilities (source: vccircle.com). The Economic Times reported the round valued the company at approximately $450–$500 million, with FY2025 operating revenue reaching ₹355 crore, reflecting rapid financial growth (source: indiatimes.com). Tracxn also notes total funding of $114 million across five rounds as of mid-2026, highlighting sustained capital inflows fueling expansion (source: tracxn.com).
Working There
SolarSquare offers a diverse range of roles across sales, customer consultation, engineering and design, installation operations, project management, financing support, maintenance, technology, and growth functions, reflecting its full-stack rooftop solar business model (source: solarsquare.in). The company’s offices and showrooms in Mumbai, Pune, Jaipur, and Hyderabad indicate hiring opportunities in both headquarters and field operations across multiple urban centers (source: solarsquare.in). LinkedIn identifies SolarSquare as a privately held company with approximately 1,000 to 5,000 employees, providing insight into its organizational scale and complexity (source: linkedin.com). The company culture emphasizes a direct-to-customer service approach with "zero middlemen," end-to-end ownership of the customer journey, and a free consultation process, suggesting a dynamic, execution-focused, and customer-facing work environment (source: solarsquare.in).
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