1d ago
1d ago
Job description
At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.
We are seeking a dynamic, experienced, and customer-obsessed Customer Support Manager to lead our support operations. You'll be responsible for managing a team of Customer Service Executives, driving customer satisfaction, handling escalations, and streamlining support processes to deliver a world-class service experience to our solar customers.
If you thrive in fast-paced environments, believe in continuous improvement, and are passionate about making solar adoption a delightful experience for customers, we'd love to meet you!
Key Responsibilities
Team Leadership
- Hire, train, mentor, and lead a team of customer service executives.
- Define clear KPIs and goals; foster a high-performance, customer-focused culture.
- Conduct regular performance reviews and coaching sessions.
Customer Interaction Management
- Oversee prompt and empathetic resolution of customer complaints and queries across multiple channels (calls, emails, WhatsApp, social media).
- Build long-term trust with customers by ensuring timely communication and support.
- Handle escalations professionally with a solution-oriented approach.
Process Optimization
- Design and implement scalable and efficient customer service workflows.
- Identify bottlenecks, propose enhancements, and drive continuous improvement in processes and productivity.
Reporting & Analysis
- Maintain dashboards and MIS for service performance, TATs, escalations, and feedback.
- Analyze trends and share actionable insights with stakeholders to improve the customer journey.
Cross-functional Collaboration
- Liaise with installation, technical, design, and product teams to ensure a seamless customer experience.
- Be agile and adaptable in responding to evolving customer needs and business priorities.
Key Requirements
Education:
- Graduate in any discipline. MBA or relevant certifications are a plus.
Experience:
- 6-10 years in customer service operations, with at least 2+ years in a managerial role. Experience in solar, D2C, fintech, insurance, or telecom is an advantage.
Skills:
- Excellent communication and interpersonal skills (English, Hindi, and local language proficiency preferred)
- Conflict resolution and escalation handling
- Strong process orientation and problem-solving ability
- Data-driven decision-making and reporting skills (Excel, CRM tools)
- Team leadership and motivation
Other Requirements:
- Willingness to work in a fast-paced and agile environment
- Open to working rotational weekends
What We Offer
- Competitive salary with performance-linked incentives
- High-impact leadership role in a fast-growing clean energy company
- Supportive work culture and transparent leadership
- Rapid career progression for high performers
Pay & benefits
+ Competitive salary with performance-linked incentives
Paid time off
About this role
Posted
29 Sep 2026
Updated
29 Sep 2026
Job type
Full time
Workplace
On-site
Sectors
Working hours
UTC+05:30
Experience
6-10 years
Employersolarsquare.in
LinkedInSolarSquare Energy
About SolarSquare Energy
Company Overview
Name
SolarSquare Energy Private Limited
HeadquartersMumbai, India
Founded2015
SizeApproximately 2,700–3,000 employees globally (source: tracxn.com). Operating revenue of ₹355 crore in FY2025 with an annualized run rate of about ₹800–₹1,000 crore as of September 2026 (source: indiatimes.com).
What They Do
SolarSquare Energy specializes in full-stack rooftop solar solutions, focusing primarily on residential distributed solar systems rather than broad renewable energy sectors (source: tracxn.com). The company designs, installs, finances, and maintains solar systems for homes, housing societies, and businesses, managing the entire customer journey from consultation and site assessment through design, permits, installation, and ongoing maintenance (source: solarsquare.in). SolarSquare operates a "no middlemen" model, offering direct execution with a savings guarantee and money-back promise on its home solar offerings, which differentiates it in the Indian market (source: solarsquare.in). Initially focused on B2B rooftop solar, the company pivoted in 2021 to emphasize residential customers, which now account for about 70% of its business, serving nearly 50,000 homes across 29 cities in nine states (source: b.capital). Its dense urban markets include Bengaluru, Mumbai, and Delhi NCR, where demand for rooftop solar is particularly strong (source: inc42.com).
Projects & Track Record
SolarSquare’s project portfolio is characterized by widespread deployment of rooftop solar systems rather than individual large-scale plants. The company powers nearly 50,000 homes across 29 cities in nine states, reflecting a broad geographic footprint and strong penetration in the residential rooftop solar market (source: b.capital). Its customer base spans more than 15 cities including Bengaluru, Pune, Indore, and Lucknow, emphasizing urban and semi-urban residential and housing society installations (source: inc42.com). The company’s focus remains on distributed rooftop solar rather than utility-scale projects, highlighting its role as a full-stack service provider managing design, installation, financing, and maintenance for individual and community rooftops (source: solarsquare.in).
Recent Developments
In June 2026, SolarSquare successfully closed a $53 million Series C funding round led by B Capital, with participation from existing investors Lightspeed Venture Partners, Lowercarbon Capital, Rainmatter by Zerodha, and Good Capital, underscoring strong investor confidence in its growth trajectory (source: vccircle.com). This funding round was aimed at supporting geographic expansion, deeper technology investments, hiring, and scaling its platform capabilities (source: vccircle.com). The Economic Times reported the round valued the company at approximately $450–$500 million, with FY2025 operating revenue reaching ₹355 crore, reflecting rapid financial growth (source: indiatimes.com). Tracxn also notes total funding of $114 million across five rounds as of mid-2026, highlighting sustained capital inflows fueling expansion (source: tracxn.com).
Working There
SolarSquare offers a diverse range of roles across sales, customer consultation, engineering and design, installation operations, project management, financing support, maintenance, technology, and growth functions, reflecting its full-stack rooftop solar business model (source: solarsquare.in). The company’s offices and showrooms in Mumbai, Pune, Jaipur, and Hyderabad indicate hiring opportunities in both headquarters and field operations across multiple urban centers (source: solarsquare.in). LinkedIn identifies SolarSquare as a privately held company with approximately 1,000 to 5,000 employees, providing insight into its organizational scale and complexity (source: linkedin.com). The company culture emphasizes a direct-to-customer service approach with "zero middlemen," end-to-end ownership of the customer journey, and a free consultation process, suggesting a dynamic, execution-focused, and customer-facing work environment (source: solarsquare.in).
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