1d ago
1d ago
Job description
At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
In 3 years, we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.
Know us a bit better through these links:
- Techcrunch SolarSquare article
- Elevation - Podcast with SolarSquare Founders
- Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
- The Climate Conversations ft Solar Square
- Elevation Capital - SolarSquare
Role Overview
As a Customer Success Executive, you will play a key role in managing customer relationships and delivering a seamless post-sales experience. You'll support onboarding, foster product adoption, resolve customer concerns, and contribute to customer satisfaction and retention. Working closely with the Customer Success Manager and other internal teams, you will be the customer's go-to representative and voice within the company.
Key Responsibilities
- Assist in managing the end-to-end customer lifecycle including onboarding, support, adoption, and retention.
- Serve as the primary point of contact for customer queries, feedback, and issues-ensuring a consistent and high-quality experience.
- Collaborate with internal teams (product, sales, operations) to address customer challenges and improve satisfaction.
- Monitor and analyze customer health metrics, taking proactive steps to improve engagement and reduce churn.
- Work with the Customer Success Manager to improve Net Promoter Score (NPS) by championing customer feedback and improvements.
- Manage CRM platforms and maintain detailed records of customer interactions, feedback, and service actions.
- Support community building and customer growth by identifying upsell or cross-sell opportunities and sharing them with the sales team.
- Provide prompt and professional responses to customer support requests and coordinate resolutions with relevant departments.
- Create reports and maintain dashboards on customer satisfaction, retention, and service performance.
Key Requirements
- Education: Minimum graduate degree (MBA preferred).
- Experience: 1-3 years of experience in customer success, client servicing, or customer relationship management.
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Analytical Thinking: Proficient in Google Sheets and MS Excel for tracking, reporting, and analysis.
- Customer-Centric Mindset: Strong ability to resolve conflicts and maintain long-term positive relationships.
- CRM Knowledge: Hands-on experience with CRM tools and customer service platforms.
- Team Collaboration: Ability to work cross-functionally with sales, product, and service teams to meet customer needs.
- Conflict Resolution: Skilled in de-escalating issues and turning customer challenges into opportunities.
Other Requirements
Strong problem-solving and decision-making skills.
Knowledge of digital customer engagement platforms is a plus.
High attention to detail and a proactive approach to improving customer experience.
Willingness to work in a dynamic, fast-paced, and customer-first environment.
What We Offer
- Competitive fixed salary with attractive performance-based incentives
- Best-in-class onboarding and sales training
- Opportunity to work in the booming clean energy sector
- Fast-track growth for high performers
Pay & benefits
Paid time off
About this role
Posted
29 Sep 2026
Updated
29 Sep 2026
Job type
Full time
Workplace
On-site
Sectors
Working hours
UTC+05:30
Experience
Mid
Employersolarsquare.in
LinkedInSolarSquare Energy
About SolarSquare Energy
Company Overview
Name
SolarSquare Energy Private Limited
HeadquartersMumbai, India
Founded2015
SizeApproximately 2,700–3,000 employees globally (source: tracxn.com). Operating revenue of ₹355 crore in FY2025 with an annualized run rate of about ₹800–₹1,000 crore as of September 2026 (source: indiatimes.com).
What They Do
SolarSquare Energy specializes in full-stack rooftop solar solutions, focusing primarily on residential distributed solar systems rather than broad renewable energy sectors (source: tracxn.com). The company designs, installs, finances, and maintains solar systems for homes, housing societies, and businesses, managing the entire customer journey from consultation and site assessment through design, permits, installation, and ongoing maintenance (source: solarsquare.in). SolarSquare operates a "no middlemen" model, offering direct execution with a savings guarantee and money-back promise on its home solar offerings, which differentiates it in the Indian market (source: solarsquare.in). Initially focused on B2B rooftop solar, the company pivoted in 2021 to emphasize residential customers, which now account for about 70% of its business, serving nearly 50,000 homes across 29 cities in nine states (source: b.capital). Its dense urban markets include Bengaluru, Mumbai, and Delhi NCR, where demand for rooftop solar is particularly strong (source: inc42.com).
Projects & Track Record
SolarSquare’s project portfolio is characterized by widespread deployment of rooftop solar systems rather than individual large-scale plants. The company powers nearly 50,000 homes across 29 cities in nine states, reflecting a broad geographic footprint and strong penetration in the residential rooftop solar market (source: b.capital). Its customer base spans more than 15 cities including Bengaluru, Pune, Indore, and Lucknow, emphasizing urban and semi-urban residential and housing society installations (source: inc42.com). The company’s focus remains on distributed rooftop solar rather than utility-scale projects, highlighting its role as a full-stack service provider managing design, installation, financing, and maintenance for individual and community rooftops (source: solarsquare.in).
Recent Developments
In June 2026, SolarSquare successfully closed a $53 million Series C funding round led by B Capital, with participation from existing investors Lightspeed Venture Partners, Lowercarbon Capital, Rainmatter by Zerodha, and Good Capital, underscoring strong investor confidence in its growth trajectory (source: vccircle.com). This funding round was aimed at supporting geographic expansion, deeper technology investments, hiring, and scaling its platform capabilities (source: vccircle.com). The Economic Times reported the round valued the company at approximately $450–$500 million, with FY2025 operating revenue reaching ₹355 crore, reflecting rapid financial growth (source: indiatimes.com). Tracxn also notes total funding of $114 million across five rounds as of mid-2026, highlighting sustained capital inflows fueling expansion (source: tracxn.com).
Working There
SolarSquare offers a diverse range of roles across sales, customer consultation, engineering and design, installation operations, project management, financing support, maintenance, technology, and growth functions, reflecting its full-stack rooftop solar business model (source: solarsquare.in). The company’s offices and showrooms in Mumbai, Pune, Jaipur, and Hyderabad indicate hiring opportunities in both headquarters and field operations across multiple urban centers (source: solarsquare.in). LinkedIn identifies SolarSquare as a privately held company with approximately 1,000 to 5,000 employees, providing insight into its organizational scale and complexity (source: linkedin.com). The company culture emphasizes a direct-to-customer service approach with "zero middlemen," end-to-end ownership of the customer journey, and a free consultation process, suggesting a dynamic, execution-focused, and customer-facing work environment (source: solarsquare.in).
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