Axpo

Support Agent (f/m/d)

Become a Support Agent at Axpo in Baden or Ebikon, Switzerland, delivering reliable IT support for hardware and software to keep teams productive. Manage incidents, prioritize tickets in Jira, and troubleshoot advanced issues while collaborating with L2/L3 teams. Enjoy working in a diverse, inclusive environment with a strong focus on continuous improvement within the renewable energy sector.

Join Axpo in Baden or Ebikon as a Support Agent providing fast IT support for hardware and software. Handle incidents, prioritize tickets, and improve processes. Benefit from a collaborative team and inclusive culture in renewable energy.

On-site Part time UTC+01:00 Updated today

Baden, Switzerland Ebikon, Switzerland

Job description

What you will do What you bring & who you are About the team

Ready to keep Axpo's people up and running? Join our Group IT team and become the go-to person for fast, reliable IT support - we welcome your unique perspective and experience.

What you will do

Act as a point of contact for on-site and remote IT support, handling incidents, requests, and escalations
Provide hands-on support for IT hardware (laptops, peripherals, meeting room equipment) and software, ensuring fast and effective resolution
Classify, prioritize, and route tickets accurately in Jira, following defined processes and SLA targets
Troubleshoot and resolve advanced technical issues, escalating to L2/L3 teams when needed and documenting follow-up
Identify recurring problems and propose long-term solutions, including knowledge base updates and process improvements
Support onboarding of new colleagues by preparing and delivering IT equipment and access according to defined standards

What you bring & who you are

Completed vocational training or degree in IT, Computer Science, or equivalent experience, with at least 2 years in IT end-user support and hands-on troubleshooting
Experience working with ticketing systems such as Jira Service Management or ServiceNow
Technical knowledge of IT hardware and standard software troubleshooting (Windows, Microsoft 365)
Strong communicator who can diagnose and resolve technical issues independently
Ideally, experience with endpoint management tools (e.g., Microsoft Intune) and familiarity with ITIL processes
German language skills at C1 level
Willingness to undergo a PSP (Personensicherheitsprüfung)
Car and driving licence

About the team

Our Group IT Support team keeps colleagues across Axpo productive every day. We work closely together, share knowledge openly, and value every voice - bringing diverse backgrounds and experience together to keep improving how we support our organization

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.

About this role

Posted

1 Oct 2026

Updated

1 Oct 2026

Job type

Part time

Workplace

On-site

Working hours

UTC+01:00

Experience

Mid level

Employeraxpo.com

LinkedInAxpo

About Axpo

Company Overview

Name

Axpo Holding AG

Headquarters

Baden, Switzerland

Founded

2001

Size

Over 6,000 employees worldwide (source: linkedin.com). Revenue figures not disclosed for 2023 or later.

What They Do

Axpo is the largest producer of hydropower in Switzerland and has evolved from a dominant hydropower company into a diversified provider of renewable energy. The company operates around 60 hydropower plants that generate over half of the country's renewable energy. Additionally, Axpo plans to build 4,200 photovoltaic projects by 2030 and operates approximately 600 wind turbines across 100 wind farms. The biomass sector includes Switzerland's largest CO2-neutral facility, while the company is also investing in the development of green hydrogen, as demonstrated by the 30 MW Valle Peligna project in Italy (source: axpo.com).

Projects & Track Record

Notable projects by Axpo include the Beznau hydropower plant, which has been in operation since 1908, and the Eglisau station on the Rhine, built in 1920. The 1,000 MW Limmern pumped storage power plant in the Glarus Alps has been operational since 2016. Ongoing projects include the 200 MWp Vilecha solar complex in Spain, which is expected to generate 377,000 MWh annually for 100,000 people by the first quarter of 2026. Other significant projects are the 24.8 MW Lålax wind farm in Finland and the AlpinSolar facility, which has been producing 3.3 million kWh annually since August 2022 (source: axpo.com).

Recent Developments

In the past two years, Axpo has completed the 200 MWp Vilecha solar complex in Spain, announced on November 25, 2025. Additionally, the 24.8 MW Lålax wind farm in Finland was commissioned in August 2025. The company began construction of its 100th wind farm in Lower Saxony, Germany, in October 2025. Key contracts include two PPAs with Vleemo nv for over 900 GWh of wind energy, announced in October 2025 (source: axpo.com).

Working There

Axpo offers a variety of roles in energy production, trading and risk management, project development and engineering, as well as IT and digital solutions. The company employs over 6,000 people who drive innovations in renewable energy. The corporate culture emphasizes a passion for innovation and collaboration. Recruitment takes place both at the headquarters in Baden and at international locations, including the USA and Spain (source: axpo.com).