Credit and Collections Analyst

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, please reach out to us about any adjustments or support you may require.

About the role

The Credit and Collections Analyst is responsible for following up overdue debt in our Commercial & Industrial portfolio as well as assisting with our Mass Market portfolio by taking ownership of the overall debt position and meet proven aged debt targets. The role includes exploring ways to implementing process improvements in relation to Credit and Collections.

What it looks like

• Build and maintain strong relationships with commercial and industrial customers, internal stakeholders, and business partners to support positive customer outcomes and effective debt recovery.
• Deliver customer-focused solutions by investigating and resolving customer enquiries, disputes, and payment issues in a professional and timely manner.
• Manage stakeholder relationships across the commercial and industrial portfolio, partnering with Business Relationship Managers, Accounts Receivable, and the Senior Credit Risk Analyst to resolve outstanding debt matters.
• Manage outstanding debt balances within agreed budgeted thresholds and ageing targets.
• Support the reduction of bad debt risk through proactive collections, dispute resolution, and portfolio management strategies.
• Investigate and resolve customer disputes, billing issues, and payment concerns to facilitate collection of outstanding balances.
• Administer overdue debt processes including phone calls, correspondence, payment arrangements and escalation activities.
• Perform account reconciliations and ensure the accuracy and integrity of customer account balances.

About you and your experience

• Qualifications in a relevant discipline and or solid experience in a credit risk management environment including managing Commercial & Industrial accounts, Small to Medium Businesses and Residential accounts.
• Attention to detail and accuracy in calculating credit risk
• Written and verbal communication skills including the ability to collate and clearly convey information to others.
• Communication and conflict resolution skills and the ability to negotiate mutually acceptable outcomes
• Problem solving, logical thinking and analytical skills
• Ability to plan and schedule priorities, manage strict deadlines and adapt to changing situations
• Ability to provide support and work as part of a team, in order to achieve results in an environment of change.
• Experience in managing high value debt books delivering positive results
• The ability to manage lower value books and switch between different portfolios
• Intermediate Microsoft Office with a strong knowledge of Excel is essential

Further information can be found on the attached Position Description: Credit and Collections Analyst PD.pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.