7d ago
Job description
About the Team
You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions.
Our team operates across (e.g., EMEA, APAC, Americas) and partners closely with key stakeholders including (e.g., Product Development, Utilities, Engineering). You'll work on high-impact projects that shape the future of energy innovation and grid modernization.
About the Role
The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk /Program teams, etc.
The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers' business functions, and superior customer service and troubleshooting skills.
Key Responsibilities & Skills
Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
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Lead projects that will increase productivity or customer service
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Provide end-to-end troubleshooting for the deployed products & solutions
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Provide root cause analysis and recommend solutions for advanced support issues
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Proactively follow through on customer issues to ensure customers concerns are
addressed accurately and promptly
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Implement emergency fixes for critical issues
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Act as a liaison to the other business units within the Company
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Work with the other business units within the Company to enhance its product line
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Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
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Don't have any night shifts
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Install system releases
Must have requirements:**
- Masters/Bachelor's Degree in Engineering or equivalent.
- Proven ability to multi-task.
- Strong interpersonal and communication skills.
- Ability to work independently or with a team.
Behavioural Competencies:**
- Excellent communication skills (both verbal and written).
- Adaptive and collaborative team approach.
- Ability to build strong relationships across departments.
Why Join Us?
It's an exciting time to be part of Landis+Gyr!
We're shaping a more sustainable future while empowering our people to thrive and grow.
What we offer
- Competitive compensation and region-specific benefits
- Comprehensive employee development programs, including mentorship and training opportunities
- A diverse, inclusive, and global culture that champions innovation and continuous growth
At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact.
Let's create a greener, smarter tomorrow-together.
Ready to Apply
Ready to power your career and shape a smarter energy future? Apply today and become a part of Landis+Gyr' s mission to make a lasting impact.
Submit your resume by clicking the 'Apply' link or visiting our https://careers.landisgyr.com/ . Be sure to answer all question shared with the post.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
About this role
Posted
3 Nov 2026
Updated
3 Nov 2026
Job type
Full time
Workplace
On-site
Sectors
Working hours
UTC+05:30
Experience
Mid
Employerlandisgyr.com
LinkedInLandis+Gyr
About Landis+Gyr
Company Overview
Name
Landis+Gyr Group AG
HeadquartersCham, Switzerland
Founded1896
SizeApproximately 6,300 employees worldwide in fiscal year 2024 and just over 6,000 employees in fiscal year 2025 (sources: landisgyr.com, landisgyr.com). In fiscal year 2024, the company generated net sales of USD 1,729.3 million (source: landisgyr.com).
What They Do
Landis+Gyr is a global provider of smart metering and energy management technologies for utilities, known for electric, gas, heat, and water meters as well as the related software and services that connect and analyze them (sources: landisgyr.com, landisgyr.com). Their core business includes the development and delivery of meters and related infrastructure for electricity, gas, heat, and water, as well as software platforms, data collection, communication, analytics, and managed services (sources: landisgyr.com, wikipedia.org). In fiscal year 2025, about 25% of net sales came from software and software-enabled services, highlighting the importance of their digital business (source: landisgyr.com). Landis+Gyr serves utilities and grid operators worldwide, focusing on smart metering systems and connected energy infrastructure—not energy generation or renewables (sources: landisgyr.com, landisgyr.com). The company operates the world’s largest utility IoT network in Japan, with over 180 million connected smart devices and more than 1.5 billion meter readings per day (source: landisgyr.com).
Projects & Track Record
Landis+Gyr primarily acts as a technology and equipment supplier for utilities, so its projects typically involve large-scale meter system rollouts, platform deployments, and long-term service programs (sources: landisgyr.com, landisgyr.com). The order backlog stood at USD 3.645 billion at the end of H1 2024 and rose to around USD 4.0 billion by H1 2025, reflecting major utility contracts and ongoing deployments (sources: landisgyr.cz, landisgyr.com). Their geographic footprint is broad, with a focus on the USA and Europe; Asia-Pacific, the Middle East, Africa, South America, and Canada are also key regions (source: landisgyr.com). In fiscal year 2024, the company generated USD 965 million in revenue in the Americas, USD 607 million in EMEA, and USD 158 million in Asia-Pacific (source: landisgyr.com). In 2026, the EMEA business was sold to AURELIUS, including the EMEA metering portfolio, software, services, five production sites, and about 2,800 employees, marking a significant strategic shift (sources: wikipedia.org, landisgyr.com).
Recent Developments
In fiscal year 2024, Landis+Gyr reported net sales of USD 1.73 billion, a significant order backlog, and projected revenue growth of 5% to 8% for fiscal year 2025 with an adjusted EBITDA margin of 10.5% to 12.0% (source: landisgyr.com). Additionally, the company’s products helped save 9 million tons of CO2 in 2024 (source: landisgyr.eu). In fiscal year 2025, net sales were USD 1,166.2 million, adjusted EBITDA was USD 167.5 million, with software and software-enabled services accounting for about 25% of revenue (source: landisgyr.com). In March 2025, the EMEA business including the electric vehicle charging station segment was divested and treated as discontinued operations (sources: landisgyr.com, landisgyr.com). The EMEA divestiture to AURELIUS was completed in April 2026, significantly changing the company’s structure (source: wikipedia.org). The company also announced a move to a new headquarters in Cham planned for 2026 (source: landisgyr.com).
Working There
Landis+Gyr employs staff across engineering, software development, product management, operations, supply chain, sales, finance, human resources, and customer-focused utility solutions, reflecting a blend of hardware, embedded systems, cloud software, and industrial processes (sources: careers.landisgyr.com, linkedin.com). The company culture emphasizes teamwork, innovation, diversity, collaboration, personal development, agility, learning, customer focus, and performance orientation (sources: careers.landisgyr.com, linkedin.com). Landis+Gyr conducts a confidential global employee survey twice a year and integrates the results into action plans (source: careers.landisgyr.com). The company supports visa sponsorship in some cases and follows an equal opportunity and non-discrimination policy regarding hiring, promotion, compensation, and benefits (source: careers.landisgyr.com). For applicants, Landis+Gyr signals a large international corporate culture with a strong focus on technology and software, alongside an established Swiss headquarters (sources: landisgyr.com, linkedin.com).
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