Technical Support Engineer - EVC

Join Alfen as a Technical Support Engineer in Germany! Take on a pivotal role in optimizing field operations and delivering essential support. Leverage your expertise to advance our sustainable energy initiatives and enhance your career with us!

What will you do?

As a Technical Support Engineer at Alfen, you will play a crucial role in enhancing and streamlining our field operations and support processes, specifically focused on EV Charging Equipment (EVCE). Your responsibilities include coordinating service activities, offering first-line technical support, and driving continuous improvement initiatives. You will collaborate closely with technicians, clients, and internal teams to ensure a smooth and efficient service experience.

Your contributions will directly support Alfen's mission to accelerate the energy transition through innovative and reliable EV charging solutions.

Your tasks and responsibilities will include:

• Handling and documenting incoming service tickets and technical inquiries from customers, end-users, and field technicians.
• Providing remote (phone/email) technical support, and when necessary, coordinating service visits with a tailored action plan.
• Supporting field technicians in both domestic and international locations.
• Verifying completed work administratively and assisting with billing and invoicing processes.
• Evaluating warranty claims in combination with root cause analysis and preparing billing advice.
• Categorizing service orders for reporting purposes and translating incidents into structural product issues.
• Drafting root cause analysis reports and submitting data-driven product or process improvement suggestions.
• Coordinating with technicians and service coordinators regarding on-site activities.
• Engaging with customers, partners, and field service providers as needed.
• Collaborating with fellow Technical Support Engineers to share knowledge and define best practices.
• Supervising junior team members or interns.

What are we looking for?

We are looking for a skilled technical support professional with a proactive, hands-on approach. Someone who thrives in a dynamic environment and communicates effectively with a wide range of stakeholders. You bring structure, ownership, and an eagerness to support the growing demand for EV charging infrastructure. You have:

• Completed training in an electrical engineering profession
• Relevant professional experience in the field of electromobility.
• Strong written and verbal communication skills in German and English.
• The ability to work independently while maintaining a collaborative mindset.
• Available to work in the office in Ratingen.

What do we offer?

At Alfen, we provide an independent, responsible role with room for creativity, innovation, and entrepreneurship. Furthermore, we offer:

• A competitive salary (as a Technical Support Engineer) in line with market standards.
• A dynamic position in a fast-growing company focused on the energy transition.
• A welcoming, open, and family-like working atmosphere with team-building activities.
• Comprehensive equipment, including a mobile phone and laptop.
• Regular opportunities to unwind and recharge.
• A collaborative work environment with motivated colleagues.
• Flexibility with remote work options, with the German branch located in Ratingen.

Where will you work?

You will be part of Alfen's Field & Support Department, focused on optimizing service processes and technical support for EV charging solutions. As a member of this team, you will help ensure high-quality service and efficient field operations as we expand across Europe. Alfen stands at the forefront of the energy transition with innovative in-house developed products and system integration expertise-making it the perfect environment for professionals driven by purpose and progress.

Interested?

If this role excites you, apply now using the "apply now" button. Want to know more about our recruitment process? Click here.

Note: A reference check, screening, and Certificate of Good Conduct (Führungszeugnis) may be part of the selection procedure. We review applications continuously, so early applications are encouraged. External recruiters: kindly note that unsolicited services will not be considered.