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Technical Sales Advisor Regional SE

Enhance customer experience, provide technical support, and promote Fronius products as Technical Sales Advisor Regional SE in Chihuahua, Mexico. Join Fronius family for renewable energy innovation.

Fronius
Fronius
Chihuahua, Mexico  UTC-06:00   Hybrid   Full Time   10000+   2 months ago

Requirements

  • Bachelor Degree or Associates Degree from an accredited university in a hard science field.
  • 2 years of Solar PV installation experience highly preferred.
  • Experience providing technical support, both in-person and remote via phone or webinar.
  • Experience providing technical and product trainings preferred. Passion for teaching.
  • Formal solar training/NABCEP Entry Level or Certified.
  • Knowledge about NEC, NOM, UL and IEEE Solar PV standards.
  • Engineering and/or power electronics background preferred
  • Ability to identify technical solutions to solve product performance or installation issues.
  • Provide outstanding in-person and telephone based technical support.
  • Outstanding ability to document meeting summaries, technical notes and customer feedback.
  • Comfortable interacting with multiple stakeholders from different departments, including sales, technical and operations.
  • Passion for innovative progression of renewable energy industry
  • Ability to identify technical solutions to solve product performance or installation issues.
  • Strong interpersonal and relationship driven skillset with ability to establish deep level of customer rapport.
  • Committed, positive and energetic attitude with strong technical aptitude.
  • Strategic and goal oriented mindset.
  • Ability and comfort managing multiple tasks and projects simultaneously.
  • Team player with a high degree of self-direction and self-initiative.
  • Strong verbal communication and public speaking skills.
  • Bi/Multilingual a plus.

Activities

  • Work independently and remotely with customer and potential customers, providing a product guidance and technical support service.
  • Responsible for creating strategies and frameworks to assist customers with PV system repairs.
  • Assessment and recommendations on site for customers’ PV systems.
  • Prospective PV systems; analyzing through technical knowledge the best and most effective methods for a PV system optimization.
  • Technical support and internal trainings with Sales Managers to get better technical sales or supplier agreements.
  • Enhance overall level of customer experience through continuous assessment or requirements, pain-points, needs, values, and issuance of solutions.
  • Brand positioning through strengths, values and company’s central competencies.
  • Evaluates customer needs for upgrades and upsells of current or new PVSystems by phone or field.
  • Be the liaison between distribution channels and integration/installer accounts to assure Fronius product is positioned as #1 inverter choice, with push/pull strategy.
  • Input towards vetting of new and existing territory accounts to assure premium level of support through direct or indirect (distribution) support, report to Sales Manager.
  • Elevate the value of distribution relationships for all parties (installer/EPC, distributor, Fronius).
  • Often market analisis and give feedback to ensure a deeple knowldedge to develope a business strategy.
  • Training and Support including understanding PVsystems design and engineering support, Create PPTs or PVSystems proposals, perform product demonstrations as a technical expert.
  • Participates in trade shows and providing product technical guidance or support at regional and national events.
  • Provide feedback to Sales and Engineering on new products, new features, customer feedback, competitors, market trends, etc.
  • Work closely with the Regional Account Managers to support the sales for Fronius products in the assigned region.
  • Represent Fronius Mexico SA de CV in a professional image and promote long-term partnerships.
  • Usage of CRM and SharePoint.

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About the role

Mar 12, 2024

Full Time

Company

Sep 05, 2024

Hybrid

Chihuahua, Mexico

Experiencia requerida de 2 años en instalación de energía solar

UTC-06:00

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