Associate Technical Support Engineer (Italian Speaker)
Support Tesla's Energy Products Powerwall and Wall Connector. Provide technical expertise to Certified Installers. Collaborate with Sales, Operations, and Service teams in Amsterdam, Netherlands.
About Tesla
Company Overview
Tesla, Inc.
Austin, Texas, USA
2003
Business Model
Automotive and Energy
Manufacturing, leasing, and sale of electric vehicles and energy storage systems
Sales of electric vehicles, energy solutions, and automotive regulatory credits
Locations & Geography
Operates in multiple countries with factories in the US, Germany, and China
Company Culture
To accelerate the world's transition to sustainable energy
Focuses on innovation and sustainability, with significant investments in employee training
Provides various professional development opportunities
Activities & Projects
Development of new electric vehicles like the Cybertruck and Roadster
Advancements in battery technology and autonomous driving capabilities
Commitment to renewable energy and reducing carbon footprint across operations
Career Opportunities
Wide range of roles in engineering, software development, and operations
Comprehensive health benefits, stock options, and employee discounts
Contact Information
Are you interested in providing technical support for Tesla’s Energy Products Powerwall and Wall Connector?
Do you have a background in Electrical and/or Mechanical Engineering?
We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset.
This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.
What You’ll Do
- Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
- Remote troubleshooting and development of strategies for preventive maintenance
- Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with the battery systems
- Educate our business customers so they have optimal confidence in the operation of the energy storage system
- Determine if technical solutions can be resolved remotely or if field service intervention is needed
- Share customer concerns with Managers, Service Engineering or the Field Service team
- Accurately record issues and data into the CRM database
What You’ll Bring
- Electrical or Mechanical background-related technical experience
- Minimum of 1 year of working experience in a technical support environment, experience in the renewable energy industry is a plus
- Excellent communication skills both in English and Italian
- Experience with CRM systems and MS Office Suite
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Apply now
Job expired?Please let Tesla know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
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Apply now
Job expired?Please let Tesla know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at Tesla on LinkedIn to leverage your network in applying for this position.
About the role
Mar 19, 2024
Full Time
Company
Sep 18, 2024
On-site
Amsterdam, Netherlands
Minimum of 1 year of working experience in a technical support environment
UTC+01:00
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