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Centre of Excellence L3 Wireless Support Engineer F/H

Provide global L3 technical support for GEV Wireless portfolio from Massy, France. Maintain test platform, coordinate with teams, offer training, and report KPIs. Requires RF, cellular, networking, and troubleshooting expertise.

GE Vernova
GE Vernova
Massy, France  UTC+01:00   On-site   Full Time   10000+   3 days ago

About GE Vernova

Company Overview

GE Vernova

Cambridge, Massachusetts, USA

2023

Business Model

Renewable Utilities

Electricity generation, including power from hydro, gas, nuclear, and steam sources; manufacturing of wind turbine blades; grid solutions, power conversion, solar, and storage solutions.

Electricity sales, product manufacturing and related services.

Locations & Geography

Operates in over 100 countries around the world 🌍

Significant contributions to global renewable energy capacity and advanced technology in energy systems.

Company Culture

"To electrify the world and help decarbonize it." Committed to leading the energy transition and enhancing quality of life globally.

Emphasizes innovation, collaboration, and sustainability.

Focus on advanced research, consulting services, and financial solutions supporting employee growth and expertise in energy systems.

Activities & Projects

GE Vernova is involved in several major projects including the development of the world's longest, most advanced wind turbine blade, the LM 107.0P.

Introduction of GridOS to navigate new grid realities, and pioneering work in renewable energy technology.

Committed to achieving carbon neutrality in facilities and operations by 2030, with ongoing innovations in renewable energy and sustainable practices.

Career Opportunities

Diverse opportunities in digital technology, engineering, manufacturing, project management, and sales among others.

Offers comprehensive benefits including health insurance, flexible working hours, and a focus on employee well-being.

Contact Information

LinkedIn, Twitter, Instagram

Careers at GE Vernova

Grid Solutions, a GE Vernova business, is focused on bringing together technologies and expertise to help solve the toughest power system challenges, accelerating the global transition to a more resilient and reliable grid.

Within Grid Solutions, GEV's Critical Infrastructure Communications solutions deliver comprehensive networks that are designed to be secure, flexible, and tailored to meet customers' objectives and unique geographic requirements. GEV supplies critical infrastructure communications, with a focus on energy, oil and gas, mining, water/wastewater, and transportation.

This role covers the Level three technical support for GEV CIC Wireless portfolio globally based out of Massy France. The main interface points are the L1/L2 support teams from the GEV regions worldwide (Receiving support tickets) as well as the L4 Technology team in Rochester (Submitting support tickets). Part of this role is to maintain a platform in Massy with the main GEV Wireless Products to facilitate the troubleshooting and the reproduction of the issues faced by L1/L2 to try and provide the solution before escalating to L4 when needed.

Roles and Responsibilities

  • Global L3 after sales technical support for GEV Wireless portfolio.
  • Maintain a test platform in Massy to aid in the troubleshooting process.
  • Technical coordination with internal/external clients.
  • Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets.
  • A secondary task for this role is to provide “on the Job training” for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless portfolio (occasional international travel is required).
  • Monthly KPI reporting.

Required Qualifications

Relevant professional experience in below fields:

  • RF wireless (UHF, VHF, Cellular Wifi…):
    • RF propagation studies.
    • Antennas, duplexers, and other RF accessories characteristics.
    • Signal modulations: QAM, FSK, OFDM…
  • Cellular architecture
    • 4G LTE, RAN, EPC…
  • Layer 2 MAC connectivity.
  • IP Networking (Switching, routing, VPN, QoS…).
  • Network and device management.
  • Cybersecurity basics: encryption certificates, firewalling…
  • Troubleshooting: Hardware and software related.

Fluent in English.

Desired Characteristics

  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
  • Experience in customer support ticketing tools.
  • Familiar with Power utility and industrial environments

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About the role

Jun 10, 2024

Full Time

Company

Nov 28, 2024

On-site

Massy, France

Experienced

UTC+01:00

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