
Senior Service Technician (m/w/d)
Sun King
Company Overview
Sun King
Nairobi, Kenya
2007
Business Model
Renewable Energy
Providing affordable solar energy solutions to off-grid households in Africa
Sales of solar products, pay-as-you-go financing, and after-sales services
Locations & Geography
Kenya, Nigeria, Tanzania, Uganda, and Zambia
Company Culture
Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities.
They foster a collaborative and innovative work environment that encourages employee growth and development.
They offer training programs and career advancement opportunities to support employee growth.
Activities & Projects
They are currently expanding their solar home systems and solar water pumps across various regions in Africa.
They have developed a range of solar products that include solar lanterns, home systems, and appliances.
They focus on sustainable energy solutions that reduce reliance on fossil fuels and improve environmental health.
Career Opportunities
Typical job openings include roles in sales, engineering, and customer support.
They offer competitive salaries, health benefits, and opportunities for professional development.
Contact Information
Last updated on 2025-02-04 | Report an issue
Job Description
The Sun King Operations team makes sure Sun King products are produced, shipped, imported, and distributed to consumers around the world and ensures that warranty products are promptly attended to, and end of life products are disposed of. The Operations team is comprised of innovative, solutions oriented people that work closely with Sun King’s global and regional Research and Procurement, Sales, Finance, and Marketing teams to make sure hundreds of thousands of Sun King products reach last-mile consumers each month.
About the Role
Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal and external customers, to achieve best-in-class customer satisfaction.
What you would be expected to do
- Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken. Regular positive improvement of all the existing processes at the Service entre every quota.
- Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs. Develop new processes to transform current service operations more efficiently.
- Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering.
- Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
- Team Management: Continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring team members to develop valuable skillsets.
- Dispute Management: Manage a calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
- Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
- Documentation: Provide periodic reports to management on after-sales; service activities. Any other business as assigned by your supervisor.
You might be a strong candidate if you
- Bachelor’s Degree or its equivalent from a reputable institution in engineering, or other relevant disciplines.
- Minimum 3 years experience in after-sales services in the electronic consumer goods/Inverter industry.
- Excellent verbal and written communication skills with the ability to distill information and also communicate to different audiences in order to get results.
- Passionate about customer service and resolving their issues.
- Critical Thinker: ability to structure problems and drive towards solutions even in ambiguous situations.
- Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
What We Offer
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About the role
June 25, 2025
On-site
- Lagos, Nigeria
Minimum 3 years in after-sales services
UTC+01:00
Apply now
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