Payment Solutions Officer

Job Description

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.

As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!

What You'll Do

• Handle incoming and outgoing phone and email inquiries related to payments, manage customer requests, review account adjustments, and resolve issues with client payments.
• Identify the cause of customer overdue payments and engage in discussions to find solutions, such as setting up payment plans.
• Recognise early signs from customers who might be facing financial troubles or suggesting problems with their cash flow, and take appropriate actions in line with regulatory requirements.
• Responsible for managing and monitoring designated accounts. This includes handling customer calls, making account adjustments, handling minor balance write-offs, conducting customer reconciliations, and processing credit memos.
• Meet specified performance targets as per the company's anticipated standards.
• Create and uphold productive and collaborative working connections
• Engage in training sessions and receive consistent ongoing coaching and assistance.

What You'll Bring

• Excellent verbal communication, interpersonal, motivational and relationship building skills
• Excellent critical thinking and problem-solving skills with strong attention to detail.
• Key Attribute being Empathy as you will be customer facing and also possibly taking on challenging customers
• You can flex your communication style to respond to many different types of people. You'll engage with a wide variety of customers in this role.
• Troubleshooting and problem-solving come naturally to you. You have a knack for fixing things and getting to the crux of the problem.
• You are empathetic and seek to understand where your customers are coming from.
• You have Collections experience using email and phone, with both inbound and outbound customers.

What's in it for you?

• Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
• Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
• Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
• We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).
• Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
• End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
• Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Diversity and Inclusion

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn’s #10 Top Australian Start Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!

If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.

As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.