Program Manager, Market Scaling

As a leader in advancing New York's energy transition, the New York State Energy Research and Development Authority (NYSERDA) has remained a credible, objective and trusted partner in our State's energy planning as well as deploying new and innovative technologies to expand New York's economy. NYSERDA has worked for the past 50 years to protect the environment and help New Yorkers increase energy efficiency, lower energy costs and reduce reliance on fossil fuels. NYSERDA engages with stakeholders including residents, business owners, developers, community leaders, local government officials, universities, utilities, investors, entrepreneurs, and more, to develop, invest, and foster conditions that:

• Attract the private sector capital investment needed to expand New York's clean energy economy.
• Overcome barriers to using clean energy at a large-scale in New York.
• Enable New York's communities and residents to benefit equitably in the clean energy transition.

Job Overview

The primary duty of this role is to lead the Market Scaling group, which is part of a broader team called Neighborhood Scale Transformation and sits within the Clean and Resilient Buildings business unit.

The Market Scaling group is focused on delivering high impact interventions through public private partnerships with manufacturers, entrepreneurs, building owners and operators to develop and deliver plug and play low carbon solutions that simplify the decarbonization process, improve the return on investment, and scale adoption of building energy efficiency and electrification.

This role includes but is not limited to: forming new market partnerships with building developers, operators, trade associations, manufacturers, and entrepreneurs to identify and advance cost-effective strategies to help efficiently decarbonize at scale; providing expertise and guidance on emerging technologies to key collaborators in the built environment ecosystem such as building owners, utilities, and the Department of Public Service; and generating and providing useful insights and data to the market to help drive replication and scale over time.

A broad knowledge and understanding of emerging building technologies and end-use customer delivery models; in addition to understanding the financial decision-making associated with project investments and the regulatory framework for buildings and clean energy.

Primary Responsibilities

• Identify how key strategies and programs will need to evolve over time to meet market needs, including through ongoing engagement and feedback from a broad set of stakeholders, including NYS sister agencies, key market actors (e.g., building service providers, manufacturers), trade associations, technical organizations, economic and environmental organizations, utilities, and community groups
• Oversee delivery of the Market Scaling group's programs to meet planned objectives, key results, and other performance metrics that track market transformation progress
• Deliver critical market insights that can help promote replicability and reduce soft costs related to building energy efficiency and decarbonization measures
• Oversee all operational aspects of the Market Scaling group, including overall budget planning, project management and execution, back-end systems and database development, performance reporting, program evaluations and communicating outcomes.
• Develop and manage key senior-level relationships with market, policy and other critical stakeholders
• Manage key external-facing communications related to the Market Scaling group, including working with other relevant teams at NYSERDA
• Be responsive to executive, NYS sister agencies, and other high-priority requests for information, coordination and engagement

Strategic Leadership and Development

• Oversee the Market Scaling group, including guiding individuals to identify, prioritize and implement a series of compelling market interventions that will have significant impact in advancing and scaling resource efficient decarbonization across New York State
• Demonstrate leadership and strategic vision vis-à-vis external stakeholders (e.g., developers, trade associations, manufacturers, design and engineering firms, policymakers, regulators, community groups, etc.) including building strategic partnerships and coalitions to help advance the market change that is needed
• Drive a set of initiatives/programs that builds customer confidence and accelerates adoption of energy efficiency and building electrification at scale, including but not limited to:
  • Building public private partnerships to unlock the investment opportunity of clean energy solutions
  • Running programs intended to work with developers, owners, and operators to design and build high performance, low carbon buildings in a manner that is cost effective and replicable
  • Piloting, demonstrating, and replicating emerging technologies that are compatible with existing building infrastructure, simplify the decarbonization process and improve net present value of energy efficiency and building electrification solutions
  • Strategically using incentives as a bridge to a future where incentives are no longer needed
  • Integrating financing solutions where appropriate
• Maintain a network of stakeholders, market participants, trade associations, peer program administrators, policy experts, and other sources of insight to inform design and enable improvement of NYSERDA's solutions

Execution and Ongoing Improvement

• Oversee effective and efficient management of program operations, with an ongoing eye for improvement, including identifying and implementing opportunities to standardize and streamline across programs.
• Oversee delivery of programs to meet established rules and requirements, including but not limited to funding sources, budget, performance management, outcomes, and market impact metrics.
• Ensure effective management and delivery of services, incentives, and other project-based transactions
• Manage financial, staff and contractor resources for efficiency and effectiveness

People Leadership and Development

• Lead and manage staff that work on the Market Scaling group
• Guide staff to identify and capitalize on emerging opportunities while also facilitating effective change management within the group to ensure adoption of new roles and responsibilities within the team
• Develop and build a high-performing, highly collaborative group
• Foster a culture of excellence grounded in people development, learning, problem solving, and teamwork
• Develop staff and colleagues to meet NYSERDA's goals and their own professional goals; serve as a mentor and a role model
• Build multidisciplinary networks within NYSERDA, and at the NY Green Bank, Department of Public Service, other agencies, and the Governor's office to advance New York State goals and priorities

Minimum Qualifications

• Bachelor's degree and 8 years of relevant experience with a demonstrated record of success in setting strategy and successfully delivering services or solutions at scale or scope including 3 years in a supervisory role within business or government operating environments.
• Insight and understanding into a broad array of interventions across sectors, building, and customer types, including effectively communicating why, what and how
• Skill in gaining and using insight and feedback from stakeholders and market actors and the market context to formulate strategy and design and evolve solutions
• Keen awareness of the economics, policy and political dynamics, regulations, institutional and market drivers, and other factors that affect decision-making of program partners, customers, and other stakeholders - and of the implications for impactful NYSERDA and utility, interventions across the sector
• Puts the team first; a track record and natural predisposition toward investing in the success of colleagues and building productive relationships across a diverse organization
• Demonstrated problem-solving ability; an entrepreneurial edge, resourcefulness, adaptability, and an instinct for surfacing value and pragmatic solutions
• A track record as an exceptional manager, coach, mentor, and developer of talent
• Perform all managerial and supervisory responsibilities with respect, fairness, consistency, and inclusion across the workforce. Highest level of communication and interpersonal skills involving the ability to work cross-functionally to understand requirements, present alternatives and recommendations
• Self-starter who acts independently, directs one's own work and can handle diverse tasks quickly and accurately within a high-performance environment
• Is aware and responsive to organizational dynamics, and understands how such dynamics shape decision-making and internal and external-facing strategies
• A relentless work ethic and resolute integrity

Preferred Qualifications

• Master's degree and 6 years' experience, particularly in policy, public or business administration, architecture, engineering, real estate, urban planning, or related field including 3 years in a supervisory role.
• Related professional certification in energy or building science or engineering preferred.
• Experience with data analysis, proficiency with Salesforce, Tableau or MS Project.

Additional Qualifications

This position requires some travel (10%) between NYSERDA's offices in Albany and New York City, as well as to engage market partners and promote key project and program accomplishments and associated press events and conferences.

Please submit two files, one for your cover letter and another for a resume.

NYSERDA is exclusively working with a recruitment partner who will be responsible for the initial screening of the resumes for this position.

For further information on our hiring policies, employment opportunities for people with disabilities and EEO please click on this Policies.

Please note that during the application process, you may be prompted to opt-in to Artificial Intelligence ("AI") scoring. This is an automatic request in the ADP system but is not a feature that is used by NYSERDA in its recruiting and hiring process. Your response will have no impact on your application to NYSERDA.