Energy Systems Support Technologist / Engineer

Job Description

Energy Toolbase focuses on the modelling, intelligent control, and monitoring of distributed energy storage and photovoltaic systems. In this role, you will work closely with customers, field electricians, commissioning teams, internal operations and engineering teams to ensure the successful delivery of our Acumen suite of products.

You will bring your experience with electrical systems, energy storage, solar PV and controls to effectively triage, debug, and solve important technical problems affecting our customers during both the pre-sales support, installation, commissioning and maintenance phases of our projects.

This is a key role requiring strong fundamentals in power systems and troubleshooting, comfort working with connected devices and software tools and the ability to manager priorities while delivering exceptional customer services.

Essential Duties and Responsibilities

• Respond to incoming issues and troubleshoot technical problems related to: inquiries
  • Battery energy storage systems (BESS)
  • Solar PV and power metering installations
  • On-site commissioning and system validation
  • Software deployment
  • Device Networking and communications
  • Energy metering
  • Linux systems administration
• Support customers and field teams during installation, commissioning, and operational phases
• Develop and maintain software tooling for managing a growing fleet of remote computing systems
• Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
• Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's white glove customer service
• Interface with software development and product teams to advocate for important customer facing issues
• Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
• Participate in technical discussions to help make changes to software tools
• Maintain thorough documentation, logs, and metrics to ensure high productivity

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills, particularly when working with customers and field teams
• Strong commitment to quality and customer satisfaction
• Ability to troubleshoot complex technical systems across electrical, networking, and software layers
• Comfortable working in fast-paced environments and managing multiple priorities
• Enthusiasm for learning new software concepts and tools

Technical competencies

• Familiarity with electrical single-line diagrams and site drawings
• Understanding of three-phase power systems, including active/reactive power, power factor, and common load types
• Experience with energy meters, batteries, inverters, or industrial control equipment
• Working knowledge of device communications and protocols (e.g., Modbus, CAN bus, MQTT, HTTP, SSH)
• Comfort working with Linux-based systems, networking concepts, and command-line tools
• Exposure to scripting or programming (Python, Bash, or similar) is an asset, but not required
• Familiarity with server-side applications, RESTful APIs and databases (Redis, PostgreSQL, InfluxDB, S3, etc.)

Education & Experience

• Certified Engineering Technologist or Bachelors in Electrical Engineering
• Education in Computer Science would be considered an asset
• Experience supporting or commissioning solar PV, battery storage, or industrial electrical systems
• Experience working with customers to resolve technically complex, real-world system issues
• Field, commissioning, or integrator experience is a strong asset

This role is a great fit for:

• Electricians, technologists, or engineers transitioning into energy storage and controls
• Solar or battery commissioning technicians looking to expand into system-level troubleshooting
• Power systems professionals interested in software-enabled energy solutions

What other companies may call this role:

Energy Systems Specialist, Energy Storage Support Engineer, Power Systems Support Engineer, Commissioning Engineer (Energy Systems), Field Service Engineer (Energy), Applications Engineer (Energy Systems), Electrical Engineering Technologist, Technical Services Engineer (Energy)