Analytics Manager

Job Description

At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business' strategic transformation.
• Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We're hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.

This role in a nutshell

As an Analytics Manager, you are the bridge between operational data and executive decision making. Leading a team of experienced analysts, you will inspire and empower them to create compelling MI that tells the story of our business performance.

You will work alongside other Analytics Managers as a dedicated partner to OVO's functional leaders, ensuring that the insights we produce drive maximum impact. You act as the essential filter for your team's workload-balancing functional "wants" against strategic "needs" to ensure focus remains on high-value discovery. You are a forward-thinking influencer, collaborating with the leadership team to shape the future of MI and articulating a clear, data-driven vision for both your functions and the wider Operations team.

Your key outcomes will be

• Insight Business Partnering: Act as a trusted advisor to functional leaders, moving beyond reporting to offer thought leadership on how to design MI and insights that answers their most critical business questions. You will lead the narrative of performance, connecting daily trends to long-term cause-and-effect and recommendations.
• Functional Playbooks: Partner with functions to create "playbooks" that define the most important KPIs, how to interpret them, and how to use them to drive customer value.
• Capacity Advocacy: Act as the gatekeeper for your team's capacity. You will lead prioritisation calls with leaders, ensuring the team remains focused on high-impact work while managing a transparent roadmap of planned delivery.
• Technical Mentorship: Serve as a technical escalation point for your team for SQL, data visualisation and insight presentations, ensuring our deliverables align with internal standards and best practices.
• Talent Development: Motivate, lead and develop a team of senior and mid-level analysts, whilst fostering a high-performing culture where every member understands how their work impacts strategic goals

You'll be a successful Analytics Manager here at OVO if you...

• Are comfortable leading a team of senior analysts to drive data-driven change - helping them to understand the impact of their work and how it is connected to the wider business strategy, create clear development plans with an investment in your team's technical and interpersonal skills.
• Passionate about partnering with senior leaders to drive better decisions - driving an improvement strategy to reduce the effort taken to understand performance and bring consistency to how we look at performance. Building a narrative of performance weekly to tell the story of performance with our operational leaders and tying this to longer term performance trends.
• Values and promotes the benefit of best in practice data quality - improving our data quality using the data maturity and metric governance framework set by our Governance team to make it easier for us to look at performance data end-to-end.
• Are able to lead prioritisation calls with senior operations leaders - creating business cases for large MI projects and able to lead conversations to effectively prioritise whilst trading off against capacity for functional priorities.
• Have mastery of the key technical skills - You possess technical mastery (SQL optimisation, visualisation best practices) and can use that expertise to coach the community and help set the "gold standard" for our analytics.

Let's talk about what's in it for you

We'll pay you between ??55,000 and ??60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to ??400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.