Manažer zákaznického úspěchu

Job Description

Join Zaptec and play a key role in creating a seamless customer experience across France and other French-speaking markets.

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

What your day would look like

As we continue to grow across Europe, we're now looking for a Customer Success Manager to help our customers and partners succeed with Zaptec in France and other French-speaking markets.

In this role, you'll work closely with installers, distributors, charging point operators and other partners, helping them get the most value from our products and services. You'll be responsible for onboarding new customers, building strong relationships and ensuring a smooth customer journey after the sale.

You'll collaborate with colleagues across sales, support, product and marketing, both locally and at our headquarters in Norway, giving you a unique opportunity to influence how we scale and support our growing customer base.

In your day to day, you will:

• Onboard new customers and partners, ensuring they have the knowledge and tools needed to succeed with Zaptec.
• Build strong long-term relationships and act as a trusted advisor throughout the customer journey.
• Deliver training sessions and workshops tailored to customer and partner needs.
• Help customers increase adoption and get maximum value from Zaptec's products and services.
• Identify opportunities to improve customer satisfaction, engagement and retention.
• Collaborate closely with sales, support and product teams to ensure a seamless customer experience.
• Gather customer feedback and share insights that help improve our products, services and processes.
• Contribute to creating scalable onboarding, training and customer success initiatives.

Beyond the day-to-day, you'll also:

• Represent Zaptec at customer events, trade shows and partner meetings.
• Support the development of customer success processes as we continue to grow in the region.
• Act as the voice of the customer internally and help shape future improvements.

Is this you?

You enjoy building relationships and helping others succeed. You're proactive, organised and comfortable taking ownership of your work. Rather than waiting for things to happen, you identify opportunities, take initiative and follow through.

You enjoy working across teams and communicating with different types of stakeholders. Most importantly, you're motivated by creating great customer experiences and long-term partnerships.

Personal skills we value

• You're customer-focused and genuinely enjoy helping others succeed.
• You build trust easily and communicate clearly with different audiences.
• You're proactive and comfortable taking initiative.
• You enjoy working in a fast-growing and evolving environment.
• You bring structure to your work and can manage multiple priorities.
• You're collaborative and enjoy working across functions and cultures.

As for the skills required for this job

We know that great candidates don't always tick every box, but we believe experience in some of the following areas will help you succeed in this role:

• Previous experience in a complex B2B ecosystem and comfortable working in a technical environment (hardware/software/IT integrations)
• Experience in Customer Success, Account Management, Customer Service or a similar customer-facing role.
• Experience onboarding, training or supporting B2B customers.
• Strong relationship-building and stakeholder management skills.
• Experience working with CRM and customer success tools.
• Interest in technology and the ability to explain complex topics in a simple way.
• Experience from EV charging, energy, SaaS or other technical industries is an advantage.
• Fluency in French and English, both written and spoken.

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

Perks & benefits

We trust you do your job, flex your own day
We'll provide the hardware you need
Career growth & competence development
Pick your favourite Zaptec gear - it's on us.
We got your back in regards to insurance and pensions
Take part in our yearly bonus scheme
Don't forget social events

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

Apply for new adventures

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.