
Billing & Payments Manager
Good Energy
Company Overview
Good Energy
Chippenham, United Kingdom
1999
Business Model
Renewable Energy
Good Energy specializes in providing 100% renewable electricity and green gas to homes and businesses across the UK. They focus on sourcing energy from renewable sources such as wind, solar, and hydroelectric power.
Their revenue primarily comes from energy sales to residential and commercial customers, as well as from renewable energy generation and feed-in tariffs. They also engage in partnerships and initiatives that promote sustainable energy practices.
Locations & Geography
Good Energy operates primarily in the United Kingdom, with a focus on providing renewable energy solutions to customers nationwide. Their headquarters is located in Chippenham, and they have a significant customer base across England, Scotland, Wales, and Northern Ireland.
Company Culture
Their mission is to empower customers to choose renewable energy and contribute to a sustainable future. They value transparency, sustainability, and community engagement, striving to make a positive impact on the environment and society.
Good Energy promotes a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They prioritize employee well-being and work-life balance.
The company invests in employee development through training programs and opportunities for career advancement. They believe in nurturing talent and providing resources for continuous learning.
Activities & Projects
Good Energy is currently involved in various projects aimed at expanding their renewable energy portfolio, including new solar and wind farm developments. They are also working on initiatives to enhance energy efficiency for their customers.
The company is committed to innovation in the renewable energy sector, exploring new technologies and solutions to improve energy generation and distribution. They are actively involved in research and development to advance sustainable energy practices.
Good Energy implements sustainability practices throughout their operations, including reducing carbon emissions and promoting energy conservation. They also support local communities through renewable energy projects and initiatives.
Career Opportunities
Typical job openings at Good Energy include roles in renewable energy project management, customer service, marketing, and technical support. They seek individuals who are passionate about sustainability and renewable energy.
Good Energy offers a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a supportive work environment. They also provide competitive salaries and employee wellness programs.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
We have an exciting opportunity for a driven and experienced, Billing & Payments Manager to join our growing team, reporting directly to our Head of Revenue Assurance. In this role you'll take strategic ownership of all billing and payment activity, from issuing more than £200m in invoices each year to managing the full Direct Debit lifecycle. You'll lead a team of around 10, consisting of Billing and Payments specialists, ensuring our customers are billed accurately, payments are allocated correctly, and our processes are efficient, compliant, and future-ready.
Responsibilities
- Customer invoice oversight: Take full accountability for the accuracy and timeliness of all customer invoices, over £200m annually, across domestic, SME, and I&C segments, including management of exceptions and errors to prevent unbilled revenue.
- Non-energy charges: Analyse and deliver non-energy charges, including volume tolerance, non-commodity charges, and reconciliations, ensuring accurate pass-through charges and timely application to customer invoices.
- Key account management & strategic alignment: Collaborate with Business Account Managers to maintain the health of critical key accounts, ensuring strategic alignment, monthly reporting, and resource allocation to drive essential actions and revenue delivery.
- Billing quality: Drive high billing accuracy by monitoring and analysing data, identifying process inefficiencies, ensuring correct VAT application, reducing exposure to regulatory schemes like GSOP, and aligning billing with settlement performance.
- Back billing: Ownership of the application of back-billing and of key preventative actions that reduce eligibility across the customer base, working in alignment with other critical teams such as Industry Operations and Smart to improve processes and reporting.
- Direct Debit management: Own the full Direct Debit lifecycle, ensuring timely BACS processing, robust recovery for failed payments, maintaining healthy balance through increasing or decreasing payments, and compliance with DD Guarantee and all regulatory requirements.
- Payment allocation: Manage accurate and timely payment allocation, ensuring invoices match payments, suspense accounts are controlled, and Billing, Collections, and Allocations remain closely aligned.
- Leadership: Lead a team of 10, across Billing and Payments, overseeing daily priorities, fostering cohesion, developing talent, managing performance, and driving recruitment aligned with business and individual goals.
What you'll need to succeed
We're looking for and experienced Billing & Payments Manager, who thrives when working in a fast paced environment. With a sharp eye for process improvements and problem-solving, you'll be comfortable setting the strategy while also rolling up your sleeves when needed.
Essentials
- Experience leading billing and payment processes ideally in Energy
- Strong analytical skills and the ability to spot trends, risks, and opportunities in data.
- Knowledge of regulatory requirements in billing and payments (e.g. VAT, Direct Debit Guarantee, GSOP).
- A collaborative approach, able to build strong working relationships with Finance, Operations, and Account Management teams.
- Proven people leadership skills, with experience managing, developing, and motivating a team.
- A continuous improvement mindset, you're always looking for smarter, more efficient ways of working.
Above all, you'll be motivated by creating processes customers can trust, and helping Good Energy deliver on its mission for a greener future.
Benefits you can rely on
- Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. - 📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
- 🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- 🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
- 💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Our Commitment
We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.
We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.
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About the role
October 4, 2025
Full Time
Company
October 4, 2025
Hybrid
- Chippenham, United Kingdom
Experienced
UTC+01:00
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