Customer Service Specialist (m/w/d)

Become a Customer Service Specialist with Good Energy in Chippenham, UK. Engage with independent generators, manage account health, and ensure exceptional service. Enjoy a starting salary of £25,500, hybrid working options, and a £500 annual development allowance. Join Good Energy as a Customer Service Specialist in Chippenham, UK, where you'll support independent generators by managing inquiries and account health. This role offers a starting salary of £25,500, hybrid working with just one office visit per month, and a £500 work-from-home allowance. Benefit from a comprehensive training program, a £500 annual development allowance, and 25 days of annual leave plus a day off for your birthday.

Good Energy Chippenham, United Kingdom Hybrid Full Time GBP 26k–30k yearly UTC+00:00

Good Energy

Company Overview

Name

Good Energy Group PLC

Headquarters

Chippenham, United Kingdom

Founded

1999

Size

Approximately 70 employees (source: goodenergy.co.uk). Revenue figures for 2023 are not disclosed, but the company previously served 72,250 electricity customers and 43,000 gas customers as of June 2016 (source: wikipedia.org).

What They Do

Good Energy is a pioneering British renewable energy company that focuses on decentralized energy solutions. The company supplies 100% renewable electricity to homes and businesses through long-term power purchase agreements with over 2,500 independent UK generators, ensuring that every customer unit is backed by equivalent renewable production (source: goodenergy.co.uk). Their services extend beyond energy retailing to include the administration of the UK's largest voluntary Feed-in Tariff (FIT) program, which supports over 180,000 microgenerators exporting power (source: goodenergy.co.uk). Additionally, Good Energy is involved in the installation of solar panels, home batteries, heat pumps, and EV charging infrastructure, catering to a growing market of residential and small business customers seeking sustainable energy solutions (source: goodenergy.co.uk). Their innovative platform, Piclo, launched in partnership with Open Utility, facilitates peer-to-peer renewable energy trading, further enhancing their commitment to decentralized energy (source: wikipedia.org). As the only B Corp certified home energy supplier in the UK, Good Energy stands out for its ethical sourcing and support for small-scale solar initiatives (source: bcorporation.net).

Projects & Track Record

Good Energy has a notable history of impactful projects in the renewable energy sector. One of their significant achievements includes the repowering of the Delabole wind farm in Cornwall in 2010, which was the UK's first commercial wind farm, originally established in 1991. This project was financed through an £11.8 million package, showcasing Good Energy's commitment to advancing renewable technologies (source: wikipedia.org). In 2014, the company invested £500,000 in Tidal Lagoon Power for the proposed Swansea Bay tidal scheme, although this project was later deemed unviable by the government in 2018 (source: wikipedia.org). Furthermore, Good Energy pioneered the UK's first homeowner solar export payment scheme in 2004, which significantly influenced the national FIT rollout in 2010, leading to the installation of 850,000 systems totaling 5 GW capacity by 2019 (source: goodenergy.co.uk). While the company has sold its wind and solar generation portfolio in 2022, it continues to source energy from over 2,000-2,500 distributed generators, maintaining a strong presence in the renewable energy landscape (source: wikipedia.org).

Recent Developments

In recent years, Good Energy has achieved significant milestones, including its B Corporation certification in July 2024, making it the only certified UK home energy supplier. This certification reflects the company's commitment to governance, ethics, and transparency, scoring 15.6 in these areas (source: bcorporation.net). The company celebrated its 25th anniversary in 2024, marking a quarter-century of contributions to the renewable energy sector, including administering over 180,000 FIT sites and expanding its installation services for solar panels, batteries, and heat pumps (source: goodenergy.co.uk). Additionally, on 27 January 2025, Good Energy announced an acquisition agreement with Dubai-based Esyasoft for £99.4 million, pending completion, which could further enhance its market position (source: wikipedia.org). The company has also been actively involved in discussions around policy shifts towards clean power by 2030, aligning its operations with national energy goals (source: wikipedia.org).

Working There

Good Energy offers a variety of roles focused on green careers, including positions in energy supply, customer service, installations (solar, batteries, heat pumps, EV charging), and FIT administration. The company emphasizes its commitment to tackling climate change and promotes a culture of purpose-driven work beyond profit (source: goodenergy.co.uk). Most hiring occurs at their headquarters in Chippenham, Wiltshire, with no other office locations specified for recruitment (source: wikipedia.org). Good Energy's culture is characterized by a focus on community engagement and transparency, as evidenced by their B Corp status, which includes mission-locked governance and a commitment to sustainability reporting (source: goodenergy.co.uk). While specific employee benefits are not detailed in public records, the company promotes a supportive environment for innovation and customer management tools (source: goodenergy.co.uk).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-26 | Report an issue

Job Description

As a Business Specialist (Export), you'll be joining our passionate, customer-focused team, becoming the go-to expert for our smaller independent generators. This is your chance to shine, owning everything from urgent inquiries to proactive account health checks.

Responsibilities

Customer Engagement: Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
Account Health: Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
Service Delivery: Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
Specialist Support: Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
Strategic Alignment: Demonstrate a passion for Good Energy's purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.
Ownership & Drive: Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.

What you'll need to succeed

Essential

You have an interest in clean technology, along with a passion to support our purpose
You are passionate about customer service
You are organised with good time management and prioritisation skills
You have exceptional verbal and written communication skills
You are analytical and inquisitive with a natural desire and ability to solve complex problems
You are a quick learner who enjoys sharing their knowledge
You can work independently as well as within a team

Desirable

You have knowledge or experience of renewables, energy and microgeneration

Hybrid working explained: When and where you'll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office once a month, based on location.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Follow our 'Good to Grow' framework This program means you earn as you learn, with a starting salary of £25,500 and clear development milestones at £26,500 and £28,000, reaching up to £29,500

Continuous development: When you first join, you'll be enrolled on a 16 week training programme to support you with the best start possible within the role. After the induction, you'll have a peer mentor for day-to-day support, whilst you continue to develop your skills and knowledge

Great allowances for hybrid working:

🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.