Client Advisor

Job Description

We're looking for a dedicated Client Advisor to strengthen our team in Stockholm. Maybe that's you?

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

As a Client Advisor, you will play an essential role in our growing Stockholm office, supporting our customers with the installation and use of our chargers. As Zaptec rapidly expands internationally and our production scales, we need more talented Client Advisors to ensure our customers continue to feel supported and at ease.

In this role, some of your tasks will be to

• Handling incoming and outgoing customer inquiries.
• Building and maintaining customer relationships.
• Providing online and offline customer onboarding.
• Performing ad-hoc tasks that arise within the technical support team.
• Contributing to the key objectives (KPIs).

At Zaptec, we promote autonomy, creativity, and development along with the opportunity to make a real impact. When the workday is over, we encourage you to go home and recharge. Spend time with friends and family, or enjoy your hobbies. That's healthy.

To thrive as a Client Advisor, we believe you have a genuine interest in customer support and understand what contributes to a positive customer experience. You enjoy taking initiative and feel comfortable in social settings, whether on the phone, via email, or in person.

Some personal skills we value

• Being autonomous comes naturally to you.
• You're technically curious.
• Your communication is on point.
• You take pride in creating great customer experiences.

As for the skills required for this job

• Experience in a customer-facing role.
• Fluent in English and Swedish, both orally and written.
• Experience with using CRM/ERP systems is a plus.
• A basic technical understanding is beneficial.

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.