Technical Support Agent
Greenely
Company Overview
Greenely AB
Stockholm, Sweden
2014
Approximately 40 employees (source: zoominfo.com). Revenue estimated at $8.4 million in 2023 (source: zoominfo.com).
What They Do
Greenely is a pioneering Swedish energy technology company that specializes in smart energy management solutions. Founded as a spinoff from a master's thesis at KTH Royal Institute of Technology, the company has developed a cloud-based platform that aggregates real-time data from smart meters and various device APIs, including EV chargers and solar inverters. This innovative approach allows for automated optimization of household energy use through AI-driven scheduling, enabling users to save significantly on their energy bills (source: techcrunch.com). Greenely's offerings include a freemium mobile app that provides insights into energy consumption, transparent billing, and personalized recommendations, which can lead to cost savings of 10-20% for users.
Projects & Track Record
Greenely has successfully completed several notable projects, including a pilot study in collaboration with Stanford University in California, which focused on user behavior regarding electricity consumption. This project was partially funded by the Swedish Energy Agency and marked the company's initial foray into international collaborations. In Sweden, Greenely has rolled out its services in partnership with local utilities such as Karlstad Energi and Bixia, serving an initial cohort of households since 2018 (source: yongkyung-oh.github.io). The company is currently expanding its Virtual Power Plant (VPP) program, which was launched in December 2023, and is set to include home batteries and EV chargers, enhancing its service offerings for over 200,000 households.
Recent Developments
In the past two years, Greenely has made significant strides in funding and expansion. In July 2024, the company closed an €8 million (90 MSEK) Series A funding round led by Korys, which will be used to enhance its VPP capabilities and expand into Nordic markets, particularly Norway and Finland (source: techcrunch.com). Earlier, in July 2021, Greenely raised €1.8 million to support its entry into the UK market. The company is also focusing on developing intraday trading capabilities and has received recognition for its innovative approach, including Forbes 30 under 30 accolades for its CEO, Tanmoy Bari.
Working There
Greenely offers a dynamic work environment with roles spanning engineering, product management, and business development. The company is actively hiring to support its growth, particularly in the Nordic region, and emphasizes attracting top-tier talent for its expanding team of approximately 40 employees (source: arctictoday.com). Greenely's culture is rooted in innovation and problem-solving, supported by KTH's startup ecosystem, which provides resources and mentorship. While specific benefits are not extensively documented, the company positions itself as a competitive player in Sweden's startup scene, likely offering flexible work arrangements and a supportive environment for its employees.
Contact
Last updated on 2025-12-27 | Report an issue
Job Description
We hope you want join our friendly and open minded team. You'll be able to contribute to the company's development as well as a sustainable future. Together we will work for a better tomorrow!
Help Finnish Households Take Control of Their Energy
At Greenely, we're on a mission to create the best customer experience for the modern energy consumer. We've recently expanded to Finland and are now looking for a Finnish Technical Support Agent to be the voice of Greenely for our Finnish customers.
As a Finnish Technical Support Agent, you'll help customers get the most out of our smart energy platform - from connecting devices and troubleshooting technical issues to explaining how our optimization features work. You'll be the expert our Finnish customers turn to when they need help.
What you'll do
- Be the technical expert for Finnish customers: Handle complex technical inquiries about smart meters, battery storage, EV chargers, and energy optimization features.
- Troubleshoot and solve: Diagnose issues with meter connections, app functionality, and device integrations - ensuring customers can maximize their energy savings.
- Guide customers through onboarding: Help new customers connect their devices and understand how to use the Greenely platform effectively.
- Deliver support across channels: Provide first-class technical support via chat, email, and phone in Finnish.
- Collaborate across teams: Work closely with our Nordic support team and product/tech teams to escalate issues and improve our service.
- Contribute to knowledge: Document solutions, identify recurring issues, and help build our Finnish support knowledge base.
What you'll bring
- Native-level Finnish - this is essential.
- Fluency in English - our internal language.
- Experience from the energy sector - solar panels, batteries, EV chargers, smart meters, or energy systems.
- Strong service mindset with the ability to build lasting customer relationships.
- Problem-solver with a proactive approach.
- Comfortable working in a fast-growing, dynamic environment.
Bonus points
- Technical background - electrician, technician, or relevant technical education.
- Knowledge of the Finnish electricity market
- Swedish language skills.
What success looks like (first 6 months)
- Finnish customers receive fast, high-quality technical support in their native language.
- Strong resolution rate for technical issues with minimal escalation.
- Positive customer feedback and contribution to high CSAT scores.
- Established collaboration with the Nordic support team and tech teams.
- Growing expertise in Greenely's platform and the Finnish energy market.
Why join Greenely?
- Be part of our Finland journey: Join at an exciting growth phase and help shape how we serve Finnish customers.
- Tech with purpose: Help households reduce energy consumption and accelerate the shift toward a sustainable future.
- Learn and grow: Develop deep expertise in energy technology and smart home solutions.
- Great team: Join a friendly, multicultural team that supports each other.
- Culture and benefits: Wellness allowance (5,000 SEK/year), paid wellness hour, private health insurance, occupational pension, and competitive salary.
Start date: Flexible
Location: Stockholm, Sweden (hybrid) or remote from Finland - let's discuss what works best.
Department: Customer Success
Reports to: Head of Support
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About the role
January 18, 2026
Full Time
Company
January 21, 2026
Hybrid
- Stockholm, Sweden
Experience from the energy sector
UTC+01:00
Apply now
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