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Energy Toolbase

Technical Specialist, Hardware Support

Join Energy Toolbase in Calgary as a Technical Specialist, Hardware Support. This role focuses on troubleshooting software deployment, device networking, and battery storage testing. Benefit from a dynamic environment with opportunities to work on cutting-edge energy technology and collaborate closely with product teams.
Energy Toolbase
Energy Toolbase
Calgary, Canada On-site Full time UTC-07:00

Energy Toolbase

Company Overview

Energy Toolbase

Stuart, FL, United States

2014

Employee count is not publicly disclosed, but the company serves over 1,000 distributed energy organizations worldwide (source: energytoolbase.com). No public revenue figures for 2023 or later are available from searched sources.

What They Do

Energy Toolbase focuses its core technology on software for solar photovoltaic (PV) and energy storage systems (ESS), providing a SaaS platform built by developers for developers to model economics, control operations via AI-driven EMS, and monitor performance (source: energytoolbase.com). Its flagship products include ETB Developer for detailed financial analysis of project avoided costs, bill savings, and grid services; Acumen EMS™ for real-time energy optimization using machine learning to forecast and dispatch storage; ETB Monitor for tracking real-time performance and savings directly linked to modeling data; and ETB Controller for seamless solar design integration and EMS deployments (source: energytoolbase.com). These integrate into one ecosystem for end-to-end project lifecycle management, handling complex simulations like Net Energy Metering (NEM) frameworks and demand response (DR) programs (source: energytoolbase.com). Target markets center on solar and storage developers, including commercial, industrial, and residential segments, with over 1,000 organizations using it worldwide for C&I PV-only projects, standalone storage under ITC incentives, and hybrid systems in regions like California under NEM 3.0 (source: solaracademy.com).

Projects & Track Record

Energy Toolbase's track record includes deploying Acumen EMS™ at more than 90 sites across 4 countries with 60 MWh of ESS capacity as of recent updates, reflecting rapid global fleet growth (source: energytoolbase.com). Although specific project names, locations, or capacities beyond aggregate are not detailed in public sources, its software supports optimizations discussed in contexts like southern California residential storage economics and C&I impacts from NEM 3.0 (source: solaracademy.com). Ongoing expansions involve Acumen EMS™ and ETB Controller growth worldwide, alongside 2023-2024 enhancements for DR programs and NEM modeling (source: energytoolbase.com). Key clients encompass over 1,000 distributed energy organizations globally, with no specific names listed, but partnerships stem from the 2019 merger with Pason Power and backing by Pason Systems (source: energytoolbase.com).

Recent Developments

In the last two years (2024-2025, per available data up to 2024 anniversary), Energy Toolbase announced a groundbreaking simulation engine in 2023 with rapid DR program launches in early 2024 and enhanced NEM modeling across the U.S., marking milestones in comprehensive calculation capabilities for contractors and developers (source: energytoolbase.com). It celebrated its 10th anniversary in 2024, highlighting a decade of product evolution including the 2023 engine and ongoing suite growth (source: energytoolbase.com). The 2019 merger with Pason Power remains the key acquisition, with no new mergers, funding rounds, contracts won, awards, or certifications detailed in recent sources (source: energytoolbase.com).

Working There

For job seekers, Energy Toolbase offers roles indicated by its leadership structure, including sales (VP Sales), operations (VP Operations), product management (VP Product, Product Managers like Nathan Gutzmann, Matt Moyer, Justin Hammond), customer success (Senior Director), professional services (Manager), marketing (Manager), and human resources (HR Manager), suggesting openings in software engineering, product, sales, support, and operations for its SaaS-focused renewable tech stack (source: energytoolbase.com). Hiring likely occurs at its four U.S. office locations including Stuart, FL headquarters, with remote opportunities across the U.S. and Canada given its distributed model (source: energytoolbase.com). Company culture emphasizes customer-focused principles of accuracy, objectivity, and transparency since 2014, with a lean startup history evolving into a merged entity prioritizing best-in-class service and data-driven innovation, as reflected in founder-led growth and global deployments (source: energytoolbase.com).


Last updated on 2026-02-23 | Report an issue

Job Description

Essential Duties and Responsibilities

  • Respond to incoming issues and troubleshoot technical problems related to:
    • Software deployment
    • Device Networking
    • Battery storage testing
    • Energy meter installation
    • Linux systems administration
  • Develop and maintain software tooling for managing a growing fleet of remote computing systems
  • Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
  • Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's customer service approach
  • Interface with software development and product teams to advocate for important customer facing issues
  • Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
  • Participate in code reviews and technical discussions to help make changes to software tools
  • Maintain thorough documentation, logs, and metrics to ensure team is highly productive

Knowledge, Skills, and Abilities

  • Strong written and verbal communication skills
  • Strong commitment to quality and customer satisfaction
  • Strong organizational, prioritization, problem-solving, and analytical skills
  • Strong understanding of computer networking principles, particularly in relation to distributed Linux machines in an IoT context
  • Enthusiasm for learning new software concepts and tools
  • Ability to thrive in a fast-paced environment under time pressure
  • Experience with Docker, git, Bash, networking, and Linux system administration
  • Experience with Python or a similar high-level language
  • Familiar with server-side applications and RESTful APIs
  • Familiar with communication protocols such as MQTT, HTTP, SSH, Modbus, and CAN bus
  • Familiar with databases (Redis, PostgreSQL, InfluxDB, S3, etc.)
  • Familiar with electrical single line diagrams
  • Understanding of three-phase power concepts, including active and reactive power, quality factor, and inductive and capacitive loads

Qualifications

Education

Any one of the following:

  • Bachelors or certifications in Computer Science or related field.
  • Bachelors or certifications in Electrical Engineering or related field.

Experience

  • Experience working with customers to solve technically challenging problems.

Apply now

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About the role

March 10, 2026

Full time

Company

March 10, 2026

On-site

Solar Energy , Energy Storage

Energy Toolbase

energytoolbase.com

  •  Calgary, Canada

Experience working with customers to solve technically challenging problems.

UTC-07:00