Business Analyst

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about 1.5 million retail customers through our retail brands Red Energy and Lumo Energy.

A full-time position exists for a Business Analyst to join the Technology stream.

About the position

As a Business Analyst, Technology, you will act as a critical liaison between business stakeholders and technical teams, responsible for gathering, analysing, and translating complex business needs into actionable functional and non-functional requirements within an agile environment. You will facilitate workshops to elicit requirements, support project scope definition, and oversee user acceptance testing (UAT) to ensure solutions align with business objectives. The ideal candidate will possess strong analytical & process mapping skills, proficiency in requirements management tools like JIRA and Confluence, and the ability to manage multiple priorities under pressure. While experience in system integration projects and knowledge of energy market operations is highly regarded, we are specifically looking for a collaborative professional with a proven ability to foster true partnerships and drive process improvements across the technology delivery lifecycle.

Key Responsibilities

• Collaborating with business stakeholders to elicit, analyse, and validate detailed functional and non-functional requirements through workshops, meetings, and interviews.
• Develop and maintain current and future state process models to support solution design and business understanding.
• Use process modelling to drive clarity, alignment, and decision-making, not just documentation.
• Assisting with the definition of project scope and objectives, while also supporting test cases and user acceptance testing (UAT).
• Identifying opportunities to enhance the technology delivery lifecycle and maintaining high standards for documentation and analytical rigor within the team.
• Proactively identifying complex technical and business issues, assessing risks related to project scope, and proposing effective mitigation strategies.
• Acting as a critical link between business users and technology teams, ensuring requirements are effectively communicated to developers and quality assurance.
• Staying current with industry best practices in agile methodologies and ensuring all work aligns with company values and safety commitments.
• Contribute to continuous improvement of BA practices, templates, and ways of working.

About the location

The location for this role is Melbourne, supporting a strong, collaborative team environment allowing you to build robust relationships with stakeholders and acting as a critical link between business users and technical teams.

The roster is Monday to Friday, with a minimum requirement of 3 days per week in the office (Hybrid Role).

About you

• You have a solid foundation in Business Analysis, with 3-5 years experience working on technology or digital delivery initiatives, with ability to mentor team members.
• You have strong process modelling skills, with experience mapping end-to-end business processes & also use process modelling as a tool for analysis and improvement, not just documentation.
• You can identify gaps, inefficiencies, and opportunities through process analysis.
• You are comfortable working across both business and technical domains, with an interest in how systems and processes operate.
• You have exposure to system integrations, data flows, or multi-system environments.
• You can translate complex concepts into clear, structured requirements.
• You have experience using tools such as JIRA and Confluence.
• You are a strong collaborator who works effectively as part of a team and contributes positively to team outcomes.
• You build strong relationships with stakeholders and communicate clearly and confidently.
• You are comfortable asking questions and challenging assumptions in a constructive way.
• You take ownership of your work, follow through on commitments, and can manage multiple priorities.
• You are adaptable and able to navigate ambiguity in a changing environment.
• You demonstrate a growth mindset and are open to feedback and continuous improvement.
• Experience working on complex or multi-system projects (desirable).
• Experience in energy, utilities, or infrastructure sectors (desirable).
• Exposure to Agile or hybrid delivery environments (desirable).
• Experience working with vendors or third-party solution providers (desirable).
• Formal Business Analysis qualifications or certifications (e.g., IIBA) (desirable).

About our workforce

Diversity and inclusion is important to us. Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at [email protected]

If this role sounds like you, apply now! Applications open until Wednesday 15th April, we'll be interviewing as we go! We may close the role early if the position is filled, so don't wait-apply today.

A few of the benefits we provide:

• An annual performance based bonus.
• A range of parental leave options, including 30 weeks paid leave for primary carers and 10 weeks for non-primary.
• We provide additional leave over and above the minimum National Employment Standards.
• Family discounts on fitness, gyms, pools and leisure centres.
• A Service Award Program - employees reaching continuous employment anniversaries receive additional benefits.
• Discounted energy rates.
• An employee referral plan - good employees attract similar colleagues
• Discounts with major retailers.
• Corporate clothing allowance.