Energy Toolbase

Energy Systems Support Technologist / Engineer

Join Energy Toolbase in Calgary as an Energy Systems Support Engineer. This role focuses on troubleshooting and supporting solar PV and battery storage systems during installation and operation. Benefit from working with cutting-edge energy software and a collaborative team environment.
Energy Toolbase
Energy Toolbase Calgary, Canada On-site Full time UTC-07:00

Energy Toolbase

Company Overview

Energy Toolbase

Stuart, FL, United States

2014

Employee count is not publicly disclosed, but the company serves over 1,000 distributed energy organizations worldwide (source: energytoolbase.com). No public revenue figures for 2023 or later are available from searched sources.

What They Do

Energy Toolbase focuses its core technology on software for solar photovoltaic (PV) and energy storage systems (ESS), providing a SaaS platform built by developers for developers to model economics, control operations via AI-driven EMS, and monitor performance (source: energytoolbase.com). Its flagship products include ETB Developer for detailed financial analysis of project avoided costs, bill savings, and grid services; Acumen EMS™ for real-time energy optimization using machine learning to forecast and dispatch storage; ETB Monitor for tracking real-time performance and savings directly linked to modeling data; and ETB Controller for seamless solar design integration and EMS deployments (source: energytoolbase.com). These integrate into one ecosystem for end-to-end project lifecycle management, handling complex simulations like Net Energy Metering (NEM) frameworks and demand response (DR) programs (source: energytoolbase.com). Target markets center on solar and storage developers, including commercial, industrial, and residential segments, with over 1,000 organizations using it worldwide for C&I PV-only projects, standalone storage under ITC incentives, and hybrid systems in regions like California under NEM 3.0 (source: solaracademy.com).

Projects & Track Record

Energy Toolbase's track record includes deploying Acumen EMS™ at more than 90 sites across 4 countries with 60 MWh of ESS capacity as of recent updates, reflecting rapid global fleet growth (source: energytoolbase.com). Although specific project names, locations, or capacities beyond aggregate are not detailed in public sources, its software supports optimizations discussed in contexts like southern California residential storage economics and C&I impacts from NEM 3.0 (source: solaracademy.com). Ongoing expansions involve Acumen EMS™ and ETB Controller growth worldwide, alongside 2023-2024 enhancements for DR programs and NEM modeling (source: energytoolbase.com). Key clients encompass over 1,000 distributed energy organizations globally, with no specific names listed, but partnerships stem from the 2019 merger with Pason Power and backing by Pason Systems (source: energytoolbase.com).

Recent Developments

In the last two years (2024-2025, per available data up to 2024 anniversary), Energy Toolbase announced a groundbreaking simulation engine in 2023 with rapid DR program launches in early 2024 and enhanced NEM modeling across the U.S., marking milestones in comprehensive calculation capabilities for contractors and developers (source: energytoolbase.com). It celebrated its 10th anniversary in 2024, highlighting a decade of product evolution including the 2023 engine and ongoing suite growth (source: energytoolbase.com). The 2019 merger with Pason Power remains the key acquisition, with no new mergers, funding rounds, contracts won, awards, or certifications detailed in recent sources (source: energytoolbase.com).

Working There

For job seekers, Energy Toolbase offers roles indicated by its leadership structure, including sales (VP Sales), operations (VP Operations), product management (VP Product, Product Managers like Nathan Gutzmann, Matt Moyer, Justin Hammond), customer success (Senior Director), professional services (Manager), marketing (Manager), and human resources (HR Manager), suggesting openings in software engineering, product, sales, support, and operations for its SaaS-focused renewable tech stack (source: energytoolbase.com). Hiring likely occurs at its four U.S. office locations including Stuart, FL headquarters, with remote opportunities across the U.S. and Canada given its distributed model (source: energytoolbase.com). Company culture emphasizes customer-focused principles of accuracy, objectivity, and transparency since 2014, with a lean startup history evolving into a merged entity prioritizing best-in-class service and data-driven innovation, as reflected in founder-led growth and global deployments (source: energytoolbase.com).

Last updated on Feb 23, 2026 | Report an issue

Job Description

Energy Toolbase focuses on the modelling, intelligent control, and monitoring of distributed energy storage and photovoltaic systems. In this role, you will work closely with customers, field electricians, commissioning teams, internal operations and engineering teams to ensure the successful delivery of our Acumen suite of products.

You will bring your experience with electrical systems, energy storage, solar PV and controls to effectively triage, debug, and solve important technical problems affecting our customers during both the pre-sales support, installation, commissioning and maintenance phases of our projects.

This is a key role requiring strong fundamentals in power systems and troubleshooting, comfort working with connected devices and software tools and the ability to manager priorities while delivering exceptional customer services.

Essential Duties and Responsibilities

  • Respond to incoming issues and troubleshoot technical problems related to: inquiries
    • Battery energy storage systems (BESS)
    • Solar PV and power metering installations
    • On-site commissioning and system validation
    • Software deployment
    • Device Networking and communications
    • Energy metering
    • Linux systems administration
  • Support customers and field teams during installation, commissioning, and operational phases
  • Develop and maintain software tooling for managing a growing fleet of remote computing systems
  • Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
  • Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's white glove customer service
  • Interface with software development and product teams to advocate for important customer facing issues
  • Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
  • Participate in technical discussions to help make changes to software tools
  • Maintain thorough documentation, logs, and metrics to ensure high productivity

Knowledge, Skills, and Abilities

  • Strong written and verbal communication skills, particularly when working with customers and field teams
  • Strong commitment to quality and customer satisfaction
  • Ability to troubleshoot complex technical systems across electrical, networking, and software layers
  • Comfortable working in fast-paced environments and managing multiple priorities
  • Enthusiasm for learning new software concepts and tools

Technical competencies

  • Familiarity with electrical single-line diagrams and site drawings
  • Understanding of three-phase power systems, including active/reactive power, power factor, and common load types
  • Experience with energy meters, batteries, inverters, or industrial control equipment
  • Working knowledge of device communications and protocols (e.g., Modbus, CAN bus, MQTT, HTTP, SSH)
  • Comfort working with Linux-based systems, networking concepts, and command-line tools
  • Exposure to scripting or programming (Python, Bash, or similar) is an asset, but not required
  • Familiarity with server-side applications, RESTful APIs and databases (Redis, PostgreSQL, InfluxDB, S3, etc.)

Education & Experience

  • Certified Engineering Technologist or Bachelors in Electrical Engineering
  • Education in Computer Science would be considered an asset
  • Experience supporting or commissioning solar PV, battery storage, or industrial electrical systems
  • Experience working with customers to resolve technically complex, real-world system issues
  • Field, commissioning, or integrator experience is a strong asset

This role is a great fit for:

  • Electricians, technologists, or engineers transitioning into energy storage and controls
  • Solar or battery commissioning technicians looking to expand into system-level troubleshooting
  • Power systems professionals interested in software-enabled energy solutions

What other companies may call this role:

Energy Systems Specialist, Energy Storage Support Engineer, Power Systems Support Engineer, Commissioning Engineer (Energy Systems), Field Service Engineer (Energy), Applications Engineer (Energy Systems), Electrical Engineering Technologist, Technical Services Engineer (Energy)

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About the role

April 5, 2026

Full time

Company

April 5, 2026

On-site

Solar Energy , Energy Storage

Energy Toolbase

energytoolbase.com

  •  Calgary, Canada

Mid-level experience required

UTC-07:00

Tags

Battery Management Systems · Battery Technology · Distributed Energy Resources · Photovoltaic Systems · Solar O&M · Technical Support