PCM Coordinator

Job Description

We are now looking for a dynamic PCM Coordinator - Parts Coordination Management to join our skilled Parts Coordination Management team. The location is Moschato, Greece, and in accordance with our hybrid work model, you will be able to work partially remotely.

What you will be doing

As PCM Coordinator, you will be accountable for processing internal and external customers' spare parts requests in a timely and high-quality manner, in alignment with our customers' expectations. You will act as the customer contact for spare parts quotations, orders, deliveries, and non-conformities, serving as a link between the customer and various departments involved in the spare parts delivery process.

This position offers excellent opportunities for professional growth in a broad and exciting role. You will take on varying and challenging work tasks as part of a solid, experienced team, working with the latest technologies. Closely cooperating with a large network of both customers and internal stakeholders, you will foster a culture of collaboration and build strong working relationships in a fast-paced and multi-cultural environment.

As an ideal candidate, you are accustomed to working with spare parts, logistics, and customer service. To manage the varying tasks associated with this role, we hope that you are highly organised, with a structured and quality-oriented approach to your work. In this fast-moving role, you should also be able to multi-task and prioritise, to ensure adherence to set timelines. You will be required to work independently and proactively, taking ownership of your tasks while actively managing relevant stakeholders. Thus, we hope that you have a service-oriented mindset, the ability to thrive in a fast-paced environment, and a knack for establishing strong stakeholder relationships.

At Wärtsilä, we are committed to providing our customers with the best possible service experience. To achieve this, we are looking for individuals who are proficient in English and Italian.

As PCM Coordinator, your work will focus on these responsibilities

• Managing and coordinating quotations, orders, deliveries, and non-conformities in accordance with working procedures, guidelines, and local requirements.
• Serving as a link between customer and various departments involved in the spare parts delivery process.
• Continuously following up and communicating delivery information to customers in a timely manner.
• Liaising with the Sales team about the content and terms of offerings.
• Ensuring effective communication and highest level of quality for quotations and orders.
• Maintaining and expanding knowledge of customer specific solutions and needs.
• Ensuring quality of spare parts sales documents.
• Actively working towards enhanced service experiences for our customers.

To be successful in this role, we expect you to have

• BSc or MSc degree in a related educational field will be considered an advantage, but relevant work experience can compensate for lack of formal education.
• Experience with customer service and a service-oriented mindset.
• Experience with spare part orders and logistics.
• Passion for process optimisation, learning, and professional development.
• Systematic and organised way of working.
• Ability to multi-task, prioritise, and maintain performance in a high-pressure setting.
• Proactive and self-directed approach to work, taking ownership of your own tasks.
• Team-player mindset, thriving in an interactive and collaborative environment.
• Excellent communication and interpersonal skills.
• Cultural awareness and capability to work in a global and virtually led team.
• Proficient English and Italian language skills, both written and spoken.
• Drive for the common goal of providing our customers with the best possible service experience.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions related to this position please reach out to Burcin Aykiran, PCM Team Leader, through [email protected] (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.