Technical Solutions Analyst
Energy Toolbase
Company Overview
Energy Toolbase
Stuart, FL, United States
2014
Employee count is not publicly disclosed, but the company serves over 1,000 distributed energy organizations worldwide (source: energytoolbase.com). No public revenue figures for 2023 or later are available from searched sources.
What They Do
Energy Toolbase focuses its core technology on software for solar photovoltaic (PV) and energy storage systems (ESS), providing a SaaS platform built by developers for developers to model economics, control operations via AI-driven EMS, and monitor performance (source: energytoolbase.com). Its flagship products include ETB Developer for detailed financial analysis of project avoided costs, bill savings, and grid services; Acumen EMS™ for real-time energy optimization using machine learning to forecast and dispatch storage; ETB Monitor for tracking real-time performance and savings directly linked to modeling data; and ETB Controller for seamless solar design integration and EMS deployments (source: energytoolbase.com). These integrate into one ecosystem for end-to-end project lifecycle management, handling complex simulations like Net Energy Metering (NEM) frameworks and demand response (DR) programs (source: energytoolbase.com). Target markets center on solar and storage developers, including commercial, industrial, and residential segments, with over 1,000 organizations using it worldwide for C&I PV-only projects, standalone storage under ITC incentives, and hybrid systems in regions like California under NEM 3.0 (source: solaracademy.com).
Projects & Track Record
Energy Toolbase's track record includes deploying Acumen EMS™ at more than 90 sites across 4 countries with 60 MWh of ESS capacity as of recent updates, reflecting rapid global fleet growth (source: energytoolbase.com). Although specific project names, locations, or capacities beyond aggregate are not detailed in public sources, its software supports optimizations discussed in contexts like southern California residential storage economics and C&I impacts from NEM 3.0 (source: solaracademy.com). Ongoing expansions involve Acumen EMS™ and ETB Controller growth worldwide, alongside 2023-2024 enhancements for DR programs and NEM modeling (source: energytoolbase.com). Key clients encompass over 1,000 distributed energy organizations globally, with no specific names listed, but partnerships stem from the 2019 merger with Pason Power and backing by Pason Systems (source: energytoolbase.com).
Recent Developments
In the last two years (2024-2025, per available data up to 2024 anniversary), Energy Toolbase announced a groundbreaking simulation engine in 2023 with rapid DR program launches in early 2024 and enhanced NEM modeling across the U.S., marking milestones in comprehensive calculation capabilities for contractors and developers (source: energytoolbase.com). It celebrated its 10th anniversary in 2024, highlighting a decade of product evolution including the 2023 engine and ongoing suite growth (source: energytoolbase.com). The 2019 merger with Pason Power remains the key acquisition, with no new mergers, funding rounds, contracts won, awards, or certifications detailed in recent sources (source: energytoolbase.com).
Working There
For job seekers, Energy Toolbase offers roles indicated by its leadership structure, including sales (VP Sales), operations (VP Operations), product management (VP Product, Product Managers like Nathan Gutzmann, Matt Moyer, Justin Hammond), customer success (Senior Director), professional services (Manager), marketing (Manager), and human resources (HR Manager), suggesting openings in software engineering, product, sales, support, and operations for its SaaS-focused renewable tech stack (source: energytoolbase.com). Hiring likely occurs at its four U.S. office locations including Stuart, FL headquarters, with remote opportunities across the U.S. and Canada given its distributed model (source: energytoolbase.com). Company culture emphasizes customer-focused principles of accuracy, objectivity, and transparency since 2014, with a lean startup history evolving into a merged entity prioritizing best-in-class service and data-driven innovation, as reflected in founder-led growth and global deployments (source: energytoolbase.com).
Last updated on Feb 23, 2026 | Report an issue
Job Description
As a Customer Support Representative at Energy Toolbase, you are the frontline expert helping solar developers and energy professionals maximize the value of our platform. You will provide high-level technical assistance, ensuring users can accurately simulate project economics, analyze utility rates, and deploy energy storage systems.
Key Responsibilities
- Modeling & Simulation Troubleshooting: Guide users through the end-to-end process of creating solar + storage proposals. Troubleshoot why specific financial or performance results are appearing, ensuring the platform's logic aligns with the user's project goals.
- Utility Rate Analysis: Investigate and resolve discrepancies in utility rate schedules. This includes verifying global rate data, explaining net-metering configurations, and helping users apply the correct "avoided cost" calculations.
- Case Lifecycle Management: Own the intake and triage process within Salesforce. Ensure every ticket is categorized correctly, prioritized by urgency, and documented with detailed steps taken toward resolution.
- Interval Data Scrubbing: Support users in uploading and formatting large sets of interval data (Green Button, 15-minute, or hourly data). Identify and fix formatting errors in CSV/Excel files that prevent successful data visualization.
- Bug Identification & Reproduction: When a software anomaly is reported, perform testing to replicate the issue, and document reproduce steps.
- Feature Advocacy: Monitor common user pain points and feature requests, providing regular feedback to the Tier 2 team to help shape the Energy Toolbase roadmap.
- Global Rate Database Maintenance: Research, update, and activate global utility rate schedules within the platform to ensure users have access to the most current and accurate tariff data.
Required Skills & Qualifications
- Strong Communication Skills: Exceptional ability to communicate technical information clearly and professionally through email, live chat, and phone calls. Exceptional ability to explain technical modeling concepts and financial metrics to both technical and non-technical stakeholders.
- Technical Aptitude: Strong background in SaaS platforms; experience with Salesforce to manage customer interactions.
- Industry Knowledge: Basic understanding of the solar industry, including PV system performance, net-metering policies, and energy storage basics.
- Data Proficiency: Ability to work with Excel/CSV files and diagnose web-app performance issues.
- Analytical Mindset: A proactive approach to problem-solving, particularly when dealing with complex utility rate math or performance simulations.
Preferred Experience
- Previous experience using Energy Toolbase or similar solar modeling software (e.g., Helioscope, Aurora Solar).
- Educational background in Renewable Energy, Environmental Science, or Engineering.
- Knowledge of solar financing structures, including Power Purchase Agreements (PPAs), leases, and federal/state incentives (ITC/SGIP).
Apply now
Job expired?Please let Energy Toolbase know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Apply now
Job expired?Please let Energy Toolbase know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
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About the role
May 20, 2026
Full time
Company
- Jensen Beach, Florida, United States
Entry to Mid-Level
UTC-04:00
