Service Quality & Metrology Manager

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

As the Service Quality and Metrology Manager, you will own the quality systems and technical oversight for both the Industrial Measurement Calibration & Repair Laboratory and the Field Service business. You will ensure consistent ISO/IEC 17025 and ISO 9001 compliance, drive continuous improvement, and support high‑quality, reliable services for our customers. This is a hybrid position in our Burlington, Massachussetts office.

What's your role?

Quality Systems & Compliance

• Manage quality of ISO/IEC 17025 accredited calibration services for both lab and field operations.
• Ensure compliance with the Quality Management System, ISO/IEC 17025, and ISO 9001. Interface with Regulatory Agencies and Certification Bodies as required.
• Lead and support internal and external audits, including corrective actions and closure of findings.
• Develop, maintain, and improve SOPs, work instructions, and quality procedures covering lab and field activities.

Technical Quality & Non‑Conformances

• Perform technical analysis of non‑conformances from lab and field service; lead root cause analysis and CAPA.
• Develop and continuously improve calibration methods and procedures; establish best practices used in both lab and field environments.
• Ensure compliance with uncertainty budgets and maintain calculations and related documentation.
• Perform and analyze quality control checks.
• Review calibration certificates for accuracy and compliance with internal, customer, and accreditation requirements.

Lab & Field Operations Support

• Serve as a technical and metrology subject matter expert for lab and field service teams. Possibly conduct external presentations.
• Ensure lab and field equipment are suitable, functional, and properly calibrated; recommend upgrades or replacements. Administer the equipment records in the asset database (IndySoft).
• Develop and maintain training programs and competency requirements for lab technicians and field service engineers; maintain training records.
• Support customer inquiries and escalations related to service quality, calibration results, and compliance.
• Explore and oversee the implementation of new technologies and automation to improve calibration and service processes.
• Collaborate with EHS to develop and support EHS processes and safe work practices for field activities and lab operations.
• Collaborate closely with Operations, Engineering, Regulatory, Commercial, and Global/Regional Service teams.

What will you bring?

• Bachelor's degree in engineering, science, or related technical field, or equivalent combination of education and experience.
• 3-5 years of related experience in calibration, metrology, quality engineering, or service quality. Preferably 2 years in a Pharma/Med‑Device or similarly regulated environment.
• Experience working within ISO/IEC 17025 and ISO 9001 quality systems.
• Hands‑on experience with accredited calibration laboratory work, including calibration methods and uncertainty budget calculations.
• Experience with non‑conformance management, root cause analysis, CAPA, and audits.
• Understanding of pharmaceutical requirements such as FDA, cGMP, USP, and MHRA.
• OSHA 10‑hour construction certification (required upon hire if not already held).
• Strong analytical and problem‑solving skills, with a continuous improvement mindset.
• Solid customer service orientation and ability to work directly with customers on quality topics.
• Fluency in spoken and written English. Excellent communication and technical writing skills.
• Interpersonal skills; comfortable collaborating across teams and locations.
• Valid US passport and ability to travel up to 20-25%, including some international travel.

Preferred Experience

• Experience supporting both laboratory and field service operations.
• Familiarity with ISO 10012, ISO 14001 and ISO 45001 (EHS).
• Experience with FDA‑regulated life science customers.
• Professional metrology certifications (e.g., CMS Level 1/2, ASQ ISO/IEC 17025, NICET, ETA International, or International Society of Automation credentials)
• Experience with Visual Basic Programming and Python.
• Experience working with remote teams and cross‑cultural environments.

ANTICIPATED SALARY RANGE: $100,000-125,000 annually with an annual performance bonus plan (on top of base compensation). Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of 3 meetings, including a discussion with the team members.

Ready to take every measure for the planet? Apply at the latest on May 29th, 2026 via the application form.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [email protected]. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).