Business Support Consultant

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.

About the role

As a Business Support Consultant you will operating across multiple channels, supporting the Business Support Leader primarily as a first point of customer contact to ensure external business customers are provided with first class support to fulfil their business objectives.

About you and your experience

• Have demonstrated high level Customer Service Delivery Skills including call escalation capability and conflict management resolution. Demonstrated sense of urgency and a real desire to provide high quality service to customers at all times.
• Have sound knowledge of customer service processes in order to problem solve and manage escalated calls.
• Are positive, proactive and "can do" approach to customer service delivery and conflict resolution.
• Have a solid understanding of the Contact Centre metrics and call statistic targets.
• Experience in selling contracts in a contact centre or equivalent environment.
• The Ability to interact with business customers at a professional level.
• Be highly organised and personally driven to grow and develop.

Further information can be found on the attached Position Description:

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

*Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.