Service Team Leader

Job Description

Anaergia (TSX: ANRG) is a global leader in offering sustainable solutions for the production of clean energy and the conversion of waste streams to resources. Through a proven portfolio of proprietary technological solutions, Anaergia maximizes the generation of renewable energy, diversion of waste from landfill, and reduction of greenhouse gases for customers across the municipal, industrial, commercial, and agricultural sectors. Headquartered in Burlington, ON, and through its multiple subsidiaries across North America, Europe, Africa, and Asia, Anaergia is trusted at more than 1,600 installations globally.

The Service Team Leaders represent the highest authority in the management of service intervention and emergency calls.

They are, in fact:

• Responsible for the performance of the Service sector.
• Responsible for the timeline and organization of service interventions.
• The primary manager of the functions involved coordination and correct communication within the company team.

It is therefore possible to state that, regardless of the corporate hierarchical structure, all operations relating to electromechanical/hydraulic breakdowns or malfunctions report directly to the SVLs.

They are responsible for:

• Consistency of one's work (quality/quantity);
• Respect of budget and deadlines.
• Customer satisfaction.

Objectives

Organize/promote an effective technical assistance service aimed at the prevention, management, and resolution of faults of an electro-mechanical nature, provided both in the form of scheduled activities and through emergency interventions.

Key Results

• Ensure the provision of services within its competence in compliance with the highest safety standards.
• Ensure timely interventions and in any case respectful of the contractually agreed times.
• Guarantee a technical assistance service corresponding to the level of quality sold.
• Guarantee accurate technical-economic evaluation of technical assistance activities and ensure compliance with the budget during the execution phase.
• To represent a reference for the customer for technical advice.
• Organize the sector to have material and quick answers to solve breakdown/system problems.
• Respect the agreed reporting plan.
• Promote the sale of technical assistance services.

Responsibilities and Authority

• Knowing how to train and qualify subordinates and subcontractors.
• Managing relationships with the customer, and knowing how to propose functional solutions.
• Manage relations with suppliers and sub-contractors, defining supplies and purchasing conditions.
• Having the pulse of the situation relating to maintenance, knowing how to create tools to have an updated and historical situation of maintenance and interventions carried out, as well as mapping of users.
• Update and transmit reports relating to customer interventions.
• Keep up to date on technical innovations in your sector.
• The SVLs are authorized to:
• Manage/organize and give input to subordinates and sub-contractors.
• Ask for offers and approve quotes from suppliers.
• Carry out and approve modifications aimed at improving the functionality of the systems.

Safety & Quality Related Responsibilities (Compliance with safety is a priority for ANAERGIA)

The maintenance phases of a Plant represent one of the circumstances with the greatest degree of risk. The SVLs must ensure that subordinates and sub-contractors are equipped with PPE. The SVLs are required to comply with the safety documents prepared (e.g., PSC, POS, etc.), applying and enforcing all the provisions contained therein, to the fullest of the powers of its function.

Competences

Education: The SVLs hold a diploma or degree in one of the following technical areas:

• Civil
• Mechanics
• Electric
• Chemistry

Experience: They have at least three years of experience in the role of Maintenance Technician and Service Manager for the construction of Industrial Plants.

Technical experiences and Skills:

• Interpretation and management of service contracts.
• Customer relationship management.
• Coordination of the functions involved in managing service interventions.
• Knowing how to administer and manage costs/revenues of maintenance interventions, and manage the available budget.
• Increase revenues.
• Creation and management of the Service work schedule.
• Management of purchasing/budgeting activities, research, and optimization of suppliers.
• Excellent knowledge of the Italian language.

Soft Skills: To carry out their job with an adequate "sense of priorities", the SVLs must know how their own activity affects other functions and how vice versa other functions can influence their work; her soft skills must therefore include but not be limited to:

• Knowledge of the main aspects of "company management" and understanding how the choices relating to structural growth and investments can be influenced by the performance of the service.
• Knowledge of sales strategies and how these can influence/be influenced by the management of the service
• Transversal skills, welcome but not essential, include:
• Knowledge of other foreign languages.
• Specific expertise in the waste treatment, anaerobic digestion, and water treatment sector.