Service Designer - ERP & CRM - (6 Month Contract)

At Natural Power, we have been pioneers of positive renewable change for 30 years. If you're looking for a job in the renewable energy industry, we could be just the place to advance your career.

As we continue to grow, we are now seeking to strengthen our Business Support team as they implement our new D365 System with a Service Designer - ERP & CRM at our Glasgow or Stirling office.

Purpose of Role

To own the design of new processes, procedures, and business mapping for the major change projects / business change initiatives as part of the ERP Project in Natural Power. Bringing stakeholders and Business Process Owners together, demonstrating best-practice from across the market (and in line with standard OOB functionality and roles in D365) to those BPOs, and working with the business to create net-new processes in key change areas. Packaging these are swim-laned service designs for the ERP, with clear notation as to how D365 ERP / CRM fits into these processes, as well as other key business tools (eMarketing, HR, Sharepoint DM, etc.)

Main Tasks and Responsibilities

• Creation, socialisation, agreement and management of to-be processes and ways of working in key areas of change selected by the ERP/CRM Business Process Owners (BPOs)
• Lead the iterative design of user-centred services in the NP business, adapting these to fit out of the box D365 configurations
• Incorporate user feedback, data, and outside system requirements / constraints into the design of services.
• Utilise both qualitative and quantitative data to make informed design decisions, ensuring services meet the needs of users and align with departmental objectives
• Support architects and functional consultants in the handover of service design concepts into the technical design / architecture workstream
• Collaborate effectively with multidisciplinary teams, providing leadership and guidance on translating business ambitions into effective service designs
• Ability to communicate complex design concepts to stakeholders at all levels, using storytelling, evidence, and design artefacts to influence decision-making and direction
• Negotiate and guide on service design issues, conflicts, and business change associated with new processes and ways of working
• Canonical documentation of service design artefacts, processes, roles and responsibilities, and new ways of working.
• Ensure services are accessible and inclusive, designed to meet the diverse needs of all users, and comply with Natural Power standards on accessibility and inclusivity

This is a 6 Months Fix Term Contract, Full time role, working 37.5 hours per week, Monday to Friday.

We will offer an engaging, collaborative and fast-paced environment alongside an excellent benefits package, including generous annual leave, flexible working, employee assistance programme, personal insurances, health plans, discounts and salary sacrifice options.

Natural Power is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

You can find the full role profile for this vacancy attached below. Details of all our currently available opportunities can be found on our website. Natural Power reserves the right to remove this vacancy at any time.